Lead Airbnb's Premium Support team as a Supervisor, driving performance and excellence in customer service in both English and French. This role is based in Canada.As a Supervisor, you will manage a dedicated team of customer service ambassadors, enhancing overall service quality while addressing urgent customer issues. This operational leadership position focuses on coaching and developing individuals, fostering a culture of inclusivity and qualified growth. Your role will include implementing strategies to optimize team performance and efficiency.Key Responsibilities:Ensure operational excellence among support teamsManage high-stakes customer issues and escalationsConduct coaching sessions and strategic performance reviewsDocument processes and best practices for team efficiencyMaintain adequate team staffing and training protocolsRequirements:6+ years of customer service experienceMinimum 3 years in team managementBilingual in French and EnglishProven ability in crisis managementExperienced in data analysis and process improvementShape the future of customer support with Airbnb, guiding your team to meet and exceed expectations in a dynamic environment.

📌 Airbnb Supervisor For Premium Support (Ottawa)
🏢 airbnb
📍 Ottawa