Elevate your IT support career with CPP Clinics as a Senior IT Support Technician III in Montréal. Play a pivotal role in resolving complex issues across various technical domains.This senior position focuses on acting as the escalation point for clinics throughout the United States. Your expertise in Microsoft 365, security tooling, telephony systems, and networking will be crucial as you manage tickets from frontline technicians, ensuring timely resolutions. You will escalate significant infrastructure and security issues to the Senior IT Engineer when necessary,



helping maintain exceptional service standards.Key Responsibilities:Manage escalation queue and resolve tickets efficientlyTroubleshoot Microsoft 365 and Entra ID configurationsImplement RMM and MDM strategies for device managementTriage EDR alerts and maintain endpoint securityOversee VoIP systems and telephony configurationsRequirements:5+ years in IT support with senior level experienceDeep knowledge of Microsoft 365 and Entra IDStrong troubleshooting skills in Windows and macOSFamiliarity with cloud VoIP administrationExcellent communication skills to assist non-technical staffUtilize your advanced IT skills at CPP Clinics to enhance operational support across multiple locations.

📌 Senior It Support Technician In Montréal (Montreal)
🏢 Cosmeticphysicianpartners
📍 Montreal