Bilingual Client Success ManagerVicimus delivers creative marketing and technology solutions that help automotive dealerships drive results, retain customers, and grow their businesses. We're looking for a Bilingual Client Success Managerto join our Client Operations team and play a key role in supporting our Canadian dealership clients.If you're passionate about marketing, thrive in a client-facing role, and are fluent in bothEnglish and Frenchthis role is for you.About the RoleAs a Bilingual Client SuccessManager, you will own the day-to-day management, performance, and satisfaction of a portfolio of dealership clients across Canada. You'll act as their strategic partner, guiding campaign execution, analyzing results, recommending improvements, and ensuring they get the most value from the Vicimus product suite.This is a fast-paced, highly collaborative role that blends client success, digital marketing, analysis, and strategic thinking.ResponsibilitiesManage end-to-end campaign execution for your assigned accounts, including configuration, optimization, QA, and product utilizationHost monthly strategy sessions with clients to review performance, highlight insights, and discuss new opportunitiesPrepare, analyze, and present monthly results, recommending strategies to improve ROI and customer engagementParticipate in internal team meetings, sharing client updates, opportunities, risks, and feedbackDevelop and maintain strategic account plans that support long-term client success and revenue growthMonitor key metrics and KPIs to identify trends, risks, and performance opportunitiesUnderstand client goals and challenges,



providing thoughtful solutions that align with their business objectivesIdentify upselling opportunities and present additional products or services that enhance client resultsShare client-driven insights to support product development and feature planningOnboard new clients, providing smooth transitions, training, and ongoing supportEducate clients on Vicimus products to ensure they are leveraging all available featuresRespond to Level 1 support inquiries and guide clients through basic system usage questionsSubmit and track Level 2 technical tickets, including feature requests and product issuesCollaborate with the Creative Team to develop visually compelling marketing assetsBuild strong client relationships through consistent communication and proactive outreachAnticipate and address potential issues, initiating save procedures if requiredContribute ideas and feedback to improve internal processes and the overall product ecosystemExperience & Qualifications2+ years in customer success, account management, or client-facing roles (experience with SaaS or digital solutions is an asset)Bilingual in French & English with excellent written and verbal communication in both languagesAutomotive industry or dealership marketing experience is a mustStrong understanding of digital marketing strategies, especially within the automotive retail spaceDemonstrated ability to interpret performance data and communicate insights clearly to clientsTech-savvy and marketing-savvy,



with the ability to learn new tools quicklyProven ability to prioritize, multitask, and respond quickly to client needsA strong grasp of the sales cycle, customer retention, and upsellingExceptional communication skills—confident, persuasive, and clearA proactive, reliable, "get-it-done" attitudeA passion for helping clients succeed and building long-lasting relationshipsWhy You'll Love Working With UsOpportunity to work with leading automotive dealerships across the countryCollaborative team culture with supportive leadershipExposure to innovative marketing technologies and evolving product linesOpportunities for skilled growth across Client Operations, Marketing, and ProductVicimus is an equal opportunity employerAt Vicimus we welcome diversity and we celebrate our differences. In fact, we believe in difference makers. And in good people. Having a diverse workforce inspires new ideas, creates bigger opportunities, and builds stronger bridges with our customers.All employment decisions here at Vicimus (including hiring, transfer, promotion, compensation, eligibility for benefits and termination) are based on our business needs, job requirements and individuals' qualifications. Vicimus does not discriminate against any employee or applicant because of race, national or ethnic origin, colour, religion, gender, age, sexual orientation, gender identity or expression, marital status, family status, disability and any other status protected by the law.Vicimus is committed to fair and accessible employment practices and will provide reasonable accommodation for people with disabilities during recruitment, assessment and upon hiring.

📌 Bilingual Client Success Manager (Montreal)
🏢 Gloveboxcms
📍 Montreal