Lead the Credit and Customer Engagement team at Fairstone Bank in Montreal. Oversee credit decisions and enhance staff abilities in a full-time capacity.Fairstone Bank is seeking a proactive Team Lead for Credit and Customer Engagement, where your expertise will guide underwriters and improve team performance. This role requires overseeing credit approvals and providing strategic support for team operations, ensuring excellent customer service continues to be a top priority.Key Responsibilities:Answer and address customer and merchant inquiries promptlySupervise credit policy compliance and decisionsHelp train current and existing team members effectivelyDocument decision processes for clarity and complianceEnsure service levels are met by monitoring operational queuesRequirements:High School Diploma or equivalent, with at least 2 years in a leadership roleProficient in credit processes and customer service strategiesStrong communication skills in both English and FrenchExcellent analytical and problem-solving abilitiesWillingness to work flexible shifts as neededBe an integral part of Fairstone Bank's commitment to delivering excellent financial solutions while leading your team effectively.

📌 Team Lead, Credit And Customer Service (Pointe-Claire)
🏢 Fairstone Financial
📍 Pointe-Claire