Become the Upmarket Account Services Manager at ADP and lead a team dedicated to enhancing client service. Focus on team development and managing escalated client issues for optimized satisfaction.In this role, you'll be responsible for guiding a team of HCM Consultants in delivering high-quality client services. With a focus on mentoring, performance tracking, and implementing strategic objectives, your leadership will foster a culture of excellence. Resolve client escalations decisively while coordinating training and performance evaluations to build a talented team.Key Responsibilities:Oversee daily team activities and ensure quality standardsMentor staff and identify their development needsEffectively manage client escalations and issuesImplement business unit strategies in collaboration with teamsPrepare reports to communicate team performance authorityRequirements:At least 5 years in client service environmentsMinimum 3 years in leadership rolesBachelor's Degree or equivalent preferredExperience in HR, Perks Administration, or PayrollKnowledgeable about ADP's offerings and servicesLeverage your client service knowledge and leadership skills as the Upmarket Account Services Manager at ADP.

📌 Upmarket Account Services Manager At Adp (Toronto)
🏢 Fairygodboss
📍 Toronto