Join Enercare as a Workforce Analyst and leverage AI-driven insights to refine workforce planning strategies. This full-time role is based in Niagara/Markham and plays a vital role in our Home Services contact center.You will focus on staffing models, call volume forecasts, and data analysis to enhance overall customer experience. Candidates should have a robust analytical spine, hands-on experience with AI tools, and an advanced grasp of Excel to effectively partner in our mission of high-quality service.Key Responsibilities:Utilize AI for improving call volume forecasts and staffing plansMonitor and analyze data trends for operational risksBuild forecasting models and reporting dashboardsCollaborate with Operations to refine forecasting processesEvaluate and optimize forecasting assumptions regularlyRequirements:4–7+ years in Workforce Analytics, forecasting, or contact centersProficient in AI-assisted analytics and predictive toolsStrong Excel skills for modeling and reportingFamiliar with contact center metrics and data interpretationProven track record in deriving actionable insights from dataEnhance your career with analytics-driven decisions at Enercare.

📌 Workforce Analyst With Ai Expertise (Markham)
🏢 Enercare
📍 Markham