Reports to: Inside Sales ManagerWho We AreHankook Tire is a global corporation that has consistently met the challenges of the future, always a step ahead of changes in the world economy. Over our 80 years of history, we have continuously grown in quality and size while strengthening our reputation.Hankook is actively embracing the global stage through constant technological development and commitment to innovation. We are taking a leap to become a leading global tire company that provides sustainable solutions to deliver ultimate driving satisfaction to all customers.Job PurposeAs a world leader in the tire manufacturing industry, we are seeking an eager and enthusiastic Bilingual Customer Services Assistant to join our successful Inside Sales team immediately. We are looking for a talent with solid professional skills who can provide a superb customer experience.The Bilingual Customer Services Assistant will be responsible for driving sales, fostering strong customer relationships, and contributing to the growth of Hankook Tire in Canada. This role requires a customer-focused approach, managing incoming orders, providing product information, and ensuring timely follow-up to guarantee on-time delivery. The ideal candidate will possess excellent communication skills and a strong passion for the automotive industry and tire products.This job posting is for an existing vacancy.Position ResponsibilitiesUse SAP to create Sales Orders, Delivery Orders, and Shipment NotificationsConfirm receipt of orders and provide estimated time of arrival (ETA) for backorders to customersNotify the Logistics team when Delivery Orders and Shipments are created in SAPCoordinate with customers and the Logistics team to schedule available reception dates and timesMonitor all inbound shipments to ensure prompt fulfillment of backorders to customersCommunicate daily with sales, logistics,



and customers to resolve any issuesPerform any other duties or responsibilities as assigned by managementMaintain accurate files and records in compliance with company policies, procedures, and Standard Operating Procedures (SOPs)*Any other duties/responsibilities as assigned by Management.Environment, Pace, ChallengesTight deadlines and multiple competing prioritiesPrimarily works during standard office hours but must be flexible to workdays, occasional nights, weekends, and extended hours when requiredAbility to sit for extended periods while working at a desk and on a computerCore CompetenciesBasic knowledge of warehousing, distribution, and domestic transportation processes requiredExceptional customer support skills with a proven ability to handle inquiries and resolve issues effectivelyProficiency in Microsoft Excel and Outlook is essentialStrong verbal and written communication skills to interact effectively with customers and internal teamsExperience with Enterprise Resource Planning (ERP) systems (SAP) is a plus, with the ability to quickly learn and navigate recent softwareAbility to troubleshoot and resolve customer concerns in a timely and professional mannerSolid understanding of logistics and supply chain processes to support order fulfillment and deliveryDetail-oriented with a strong focus on accuracy in data entry and documentationQualifications and skillsHigh School diploma required,



University Degree or College Diploma would be an assetMust be bilingual in French and English (Verbal and written)At least 1 to 3 years experience in Inside Sales, Order Desk, Customer Service, or a similar roleIntermediate proficiency in Microsoft Excel, Word, and Outlook is requiredFamiliarity with ERP systems (SAP) is preferredMust be eligible to currently work in CanadaSalary Range: $50,000 to $55,000 annually (Salary will be based on qualifications and experience)DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to the position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.Hankook Tire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin.Hankook Tire is committed to providing accessible employment practices. Accommodations are available on request for candidates taking part in all aspects of the selection process.Hankook Tire utilizes applicant tracking system and recruitment platforms, Artificial Intelligence (AI) may be used during the recruitment process.Apply for this job*indicates a required fieldFirst Name *Last Name *Email *PhoneCountry *Phone *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfEducationSchool Select...Degree Select...Select...Start date yearEnd date yearLinkedIn ProfileWebsiteAre you legally authorized to work in Canada for any employer? * Select...Are you Bilingual, fluent in both English and French? * Select...Are you familiar with SAP? If so, how many years of experience do you have? * Select...How many years of Customer Service / Sales Experience do you have? * Select...

📌 Bilingual Customer Service Assistant (Mississauga)
🏢 Hankook Tire America
📍 Mississauga