Position at VON Canada (Ontario)Requisition DetailsEmployment Status: Permanent, Part-time (0.8 FTE)Program Name: Home SupportNumber of Hours Bi-Weekly: 60Work Schedule: Days, Evenings, WeekendsUnion/Bargaining Unit: CUPEOn Call: NoExisting Vacancy: Yes – we're currently hiring candidates for an existing vacancy in this position.About usVON Canada is a not-for-profit organization providing home and community care services for over 125 years. Focusing on person-centred care, we provide the support people need and want at home and in the community, so they can live healthier, happier lives surrounded by loved ones.VON - At the heart of care.About the roleAre you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our clients using scheduling software and digital tools, ensuring smooth operations and excellent communication. If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you!What we offerCompetitive salaries, vacation time, and paid statutory holidaysTiered Benefits (health, dental, LTD) for eligible employees and an Employee Assistance ProgramDefined Benefit Pension Plan with company contribution for eligible employeesWork-life balance from structured schedulesComprehensive orientation programOpportunities for skill development, eLearning, and career advancementExposure to new health care technologyWhat you'll doAssign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning proceduresManage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients,



doctors, service providers, and other agenciesHandle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative dutiesWork closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the weekSupport clients, nurses, and home support workers to ensure they receive high-quality careAdapt to a fast-paced workplace with changing priorities while meeting daily and weekly scheduling deadlinesProtect confidential information about clients, colleagues, suppliers, and VON's operationsPerform other duties as assignedWhat we're looking forUniversity or college education preferred; high school diploma requiredOffice Administration Certificate, Medical Terminology Certificate, or equivalent experience is an assetProficiency in MS Office programs, Outlook, faxing software, and database managementExperience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an assetExperience in a healthcare environment is advantageousPrevious customer service experience in a contact center environment is an assetExperience in a unionized environment is a benefitA current and original copy of a satisfactory Criminal Records CheckThe use of Personal Protective Equipment (PPE) may be requiredVON Canada:



Careers that fit your life. Join our team today!A quick note: This posting is for recruitment purposes. Full job descriptions are available.Working conditions and physical demandsThis role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.Attention Current Employees (Internal Applicants)If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its' discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.Other commonly searched for termsAdministrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, SchedulerVON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. If you are in need of accessibility support, please visit our website at https://www.Von.Ca/en/accessibility for further details.VON Canada is committed to embracing and celebrating equity, diversity, and inclusion (EDI) as fundamental to living out our values of Respect, Compassion, and Excellence in all that we do.

📌 Client Service Associate (Csa) - Planning & Scheduling - Part-Time (Mississauga)
🏢 Kibbi Technologies
📍 Mississauga