Oversee our growing call center operations as a Supervisor at Kenny U-Pull. This bilingual position focuses on agent performance management and operational efficiency.In this crucial role reporting directly to the Director of Customer Service, you will guide and motivate your team while implementing best practices to enhance performance. Your experience in managing target-driven teams and your passion for operational improvement will help us continue our mission in the auto recycling industry.Key Responsibilities:Ensure call center agents meet performance standardsSet tangible goals and communicate expectations clearlyFoster employee growth through coaching and mentoringAssess call quality to maintain standards of excellenceAnalyze team performance metrics and prepare management reportsRequirements:Bilingual in French and English is mandatory3 years of supervisory experience in call centers2 years of managing teams in performance-driven environmentsPreferred experience with call center systemsAptitude for identifying process enhancement opportunitiesDrive success and improve customer experiences at Kenny U-Pull through your leadership and expertise.

📌 Call Center Supervisor At Kenny U-Pull (Laval)
🏢 American Iron and Metal
📍 Laval