Job DescriptionVertiv is hiring a Field Services HVAC Representative in Calgary, who will be responsible for service, installation, commissioning, scheduled and emergency service on Liebert cooling products serviced by Vertiv commensurate with appropriate certification. The Field Service Representative HVAC is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Representative HVAC is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.ResponsibilitiesROLERely on direction to accomplish goals.Perform a number of work-related tasks.Capable of working under direct supervision or independently based upon training.TECHNICALRender on site and phone assistance to customers.Communicate with appropriate Technical Support on equipment issuesPerform work related tasks according to company guidelines for scheduled maintenanceImplement Field Change Notices (FCN) according to published guidelinesKeep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service TipsSAFETYOperate in a safe manner in accordance with published safety guidelinesMust wear appropriate PPE as per company guidelines and accordance with job dutiesAdhere to work hours policy guidelines - "14 hours rule"Report all work related accidents or injuries within 24 hours to the appropriate personnel.ADMINISTRATIONProvide accurate and timely reporting according to company guidelines.Timecards, expense reports, mileage reports, ticket closure, forms, et al.Maintain individual inventory in accordance with company policyProvide estimated time of arrival to the Customer Response Center (CRC) where applicableMaintain company property according to company policies.Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone,



et al.CUSTOMER SATISFACTIONProvide proper and adequate communication to internal and external customersProvide estimated time of arrival to the customer where applicableComplete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignmentStrive to provide all customers a "first time fix" for their equipmentMaintain customer satisfaction rates according to company guidelinesAttend Customer Meetings as requiredPERFORMANCEMaximize productivity by combining service opportunitiesComplete all work in an productive and timely mannerCapable of making technical and commercial decisions under pressureProperly evaluate site and equipment for appropriate billing statusMaintain productive utilization rate according to company guidelinesPerform inventory cycle counts according to company guidelinesAdhere to company dress code and safety regulationsUnderstand and comply with company startup/escalation processes and procedureMaintain proper and adequate level of internal communications to Managers, co-workers, Support Services, electronic communications, et al.QualificationsRequired educationMust have High School Diploma or HVAC Trade Credentials313A 4th Year Apprentice or 313A Journey ManRequired Experience (One Of The Following)3-5 years relevant industry/commercial experienceInterpersonal SkillsProfessionalReliableTeam PlayerMust be proficient with electrical / electronic test equipment and fundamentalsMust be proficient in reading and interpreting electrical line diagrams and blueprintsTechnical skillsAbility to make in depth site evaluations. Skills to include: environmental temperature and general operating conditionsIndependently perform fix/repair techniques based on knowledgeAbility to demonstrate proper brazing techniquesCapable of completing tasks and return unit to full operating conditionsAbility to summarize and report all work related tasks performedStrong Skill SetsCommunication skillsCustomer service skillsTroubleshooting skillsSafety proceduresOrgan

📌 Field Service Representative - Thermal (Calgary)
🏢 Vertiv
📍 Calgary