Enhance customer experiences as the ICCC Manager at DHL Express in Brampton, Ontario, focusing on strategy execution and customer feedback analysis.This pivotal role involves leading the Insanely Customer Centric Culture (ICCC) program in Canada. You will leverage your 7 years of project management experience to provide strategic insights from Voice of the Customer programs and analytics. Proficiency in tools like SQL and Python is essential for success.Key Responsibilities:Support the alignment of ICCC strategy with overall prioritiesAnalyze VOC data to drive continuous improvementCoordinate projects aimed at boosting NPS and customer satisfactionCreate executive-level reports and dashboardsPromote a culture of continuous improvement across teamsRequirements:Minimum 7 years in project managementDegree in Data Science or similar field preferredHigh proficiency in Power BI, SQL, and PythonStrong analytics and leadership skillsEnglish proficiency required; French is a plusTake a leadership role in transforming customer interactions at DHL Express.

📌 Dhl Express Iccc Manager Position (Brampton)
🏢 DHL Express
📍 Brampton