Coast Victoria Hotel & Marina by APA, 146 Kingston St, Victoria, British Columbia, CanadaJob DescriptionPosted Tuesday, August 18, 2026 at 10:00 AMAt Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.Responsibilities:Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storageFollows established procedures and policies when completing tasksReceives, sorts and distributes incoming mailPrepares and sends courier packages and ensures accurate billing and recordsOrders office supplies and maintains inventory levelsActs as an Ambassador for Coast,



including greeting guests and handling basic inquiriesDemonstrates a customer service attitude with internal/external contactsProvides basic data entry and transaction handling service for the Front OfficeInputs data accurately into the appropriate databaseProduces statistics and reports on the data as per standard formatsReports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow upVerifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night auditHandles cash, cheques, credit and debit card transactions in accordance with hotel policiesOther duties as requiredSkills/Knowledge/Experience:Minimum 1 year experience in similar position preferredSecondary School DiplomaAdvanced communication, interpersonal, and customer service skillsTechnical aptitudeBeginner level in the use of MS Office SuiteProfessional appearance and attitudeBondableExemplifies Coast's core values and enjoys working in a culture of accountabilityAble to work a flexible schedule which includes evenings, weekends and some nightsCoast Hotels offers a variety of benefits, including competitive wages & advantages, employee discounts, training & development, career advancement opportunities& more!Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors. If you require accommodation during the hiring process, please let us know.Coast Hotels would like to thank all interested applicantsOnly those selected for an interview will be contactedCoast Victoria Hotel & Marina by APA, 146 Kingston St, Victoria, British Columbia, Canada

📌 Front Desk Agent (Victoria)
🏢 Coast Hotels
📍 Victoria