About AxyaAxya is building AI-powered technology that's transforming how the manufacturing industry sources and procures parts. Our platform connects manufacturers with suppliers and automates the entire source-to-pay process — from sourcing and quoting to procurement — making it faster, simpler, and more cost-effective for companies sourcing custom parts. By digitizing traditionally manual workflows, Axya enables manufacturers to operate with greater efficiency and competitiveness.Axya is building AI-powered technology that's transforming how the manufacturing industry sources and procures parts. Our platform connects manufacturers with suppliers and automates the entire source-to-pay process — from sourcing and quoting to procurement — making it faster, simpler, and more cost-effective for companies sourcing custom parts. By digitizing traditionally manual workflows, Axya enables manufacturers to operate with greater efficiency and competitiveness. We are proud to cultivate an inclusive and collaborative work workplace that fosters innovation, growth, and professional development. As a member of our team, you'll collaborate with passionate, forward-thinking professionals and contribute directly to transforming procurement in the manufacturing sector.Role OverviewThis is a forward-deployed CSM role. You come in with deep domain expertise in manufacturing, supply chain, or procurement — enough to immediately understand how a customer's operation works, where it breaks down, and what 'better' actually looks like for them. You pair that domain knowledge with strong project management, technical fluency, and a genuine change management mindset to become the trusted advisor your customers didn't know they needed.You own each account end-to-end — kickoff through deployment, health, renewal, and expansion — with no handoff. You generate reports, run workflows,



troubleshoot issues down to root cause, and drive the organizational change required for customers to realize real ROI. You spend meaningful time onsite with customers across Canada and the US, because some of the best work still happens in person. Customer success is a whole-organization priority at Axya.You work closely with the VP of Customer Success, fellow CSMs, our Data & AI Product Analyst, the Support team, and direct access to Product and Engineering. Your observations from the field shape the roadmap.Key ResponsibilitiesDeployment & Project ManagementProject-manage onboarding end-to-end: ERP integration coordination, buyer training, supplier onboarding wavesSet deployment KPIs at kickoff (PO volume, active suppliers, active buyers) and track weekly to steady-stateCoordinate across Support, Product, and Engineering to unblock issues proactivelyDomain Expertise & Change ManagementUnderstand each customer's procurement operation from the inside — workflows, team dynamics, organizational friction pointsRedesign workflows, not just train on features — the goal is operational change, not just software adoptionDrive stakeholder alignment at multiple levels: operational users, procurement managers, executivesConduct onsite visits to build trust, observe reality firsthand, and accelerate adoptionStrategic Health & Trusted AdvisorRun data-driven Business Reviews with quantified ROI narratives — procurement savings, cycle-time gains,



sourcing performanceGenerate custom reports, run diagnostic workflows, and troubleshoot operational issues to root causeMonitor health signals and intervene before risk escalatesRenewals & ExpansionOwn renewals with structured interventionIdentify expansion signals, build the business case, and bring in Sales at the right momentWhat We're Looking For3–5+ years in B2B SaaS CS, account management, implementation, or project management in an operationally complex verticalGenuine domain expertise in manufacturing, supply chain, or procurement — you speak the language fluently, not just conversationallyStrong project management: you run structured deployments, own timelines, and close open loopsTechnical fluency: you generate reports, navigate data, understand integration concepts, and troubleshoot to root cause without always needing engineeringChange management instincts: you identify organizational friction, align stakeholders, and drive adoption beyond surface-level usageCommercially sharp: ROI narratives, renewal negotiations, expansion identificationComfortable traveling for onsite customer visits across Canada and/or the USAExcellent EnglishFrench a strong plusPreferred (Axya-Specific)Hands-on experience with an ERP system (SAP, Epicor, Genius, Kinetic, or similar), supply chain operations, or procurement — you've lived inside the systems and processes our customers use every day.AI or automation workflow exposureBI/SQL comfortCRM/CSP familiarityWhy Join AxyaUnlimited vacation policy: because we believe in balance.Comprehensive health insurance: your well-being matters.Flexible work schedule: results matter more than hours.100% remote: get the job done wherever you prefer.Be part of a high-impact, collaborative team making real change in a traditional industry.

📌 Customer Success Manager (Montreal)
🏢 Axya
📍 Montreal