DHL Express is looking for a Senior Operations Manager - Service Centre at its Brampton, Ontario facility. This senior leadership role is responsible for operational performance, cost optimization, team development, and labour relations within a unionized service centre environment.ResponsibilitiesEstablish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatch, claims, and missed pick-upsResponsibility for cost optimization of the facilityManage employee/labour relations through appropriate application of the Collective AgreementManage all local Human Resources issues in alignment with the HR teamEnsure successful implementation, continued application and maintenance of Track and Trace technology including scanning complianceMonitor and improve EBIT through profitable revenue growth, management of P.U.D. costs, handling, and on-time data entryAssist in the development of long and short-range service centre objectives and plansPrepare the service centre profit plan and submit for approval and executionIdentify and track route service standards and adjust operations as requiredOrganize, assign responsibility and develop competent branch staff through training and counsellingProvide leadership, communication, and motivation to service centre management and staffEnsure staff compliance with company standards including Occupational Health & Safety,



Transport of Dangerous Goods, and WCBProcess branch paperwork and prepare required reports and statisticsTravel to and manage outlying depots as requiredAchieve area branch Track & Trace targets and implement continuous improvement initiativesRequirements3–5 years management experience in a medium to large service company, preferably transportationUniversity degree in appropriate discipline or equivalent experienceExcellent interpersonal skillsProven experience and success in leadership positionsDemonstrated general accounting, finance and administration experienceGood communication skills — written and verbalAbility to successfully manage multiple tasks and prioritiesImplemented measurements and strategies to attain goals within time constraintsProven work experience in a union setting and negotiation skillsDemonstrated analysis and problem-solving skillsWord processing and spreadsheet experienceDemonstrated experience implementing quality/process improvement initiativesUniversity degree in an appropriate discipline or equivalent experience; 3–5 years management experience in a medium to large service company, preferably in transportation; proven experience in a unionized environment with negotiation skills; demonstrated accounting, finance and administration experience.

📌 Senior Operations Manager - Service Centre (Brampton)
🏢 DHL Express
📍 Brampton