ACCOUNT MANAGER - Transportation & Logistics

Sales / Account Management | Cambridge or Mississauga, Ontario

About NUERA Logistics

NUERA Logistics is a well-established supply chain solutions provider with an extensive office network and distribution channels across North America, Europe, and Asia. We provide a broad range of transportation and logistics solutions while building long-term partnerships with our customers.

We are looking for an experienced Account Manager to join our team and take ownership of an established portfolio of customers. This is an excellent opportunity for someone who enjoys building relationships, identifying opportunities and growing existing business.

About the Role

As an Account Manager, you will manage and develop an established portfolio of NUERA customers, with a focus on protecting existing business, strengthening customer relationships and identifying opportunities for account growth.

This is primarily an existing-customer and portfolio-growth role, rather than a traditional cold-calling new-business position. You will work closely with customers and NUERA's operational and product teams to understand customer needs, resolve issues and identify additional opportunities across NUERA's transportation and logistics services.

What You'll Do

- Manage NUERA house accounts, including customers without a dedicated salesperson and accounts transferred following organizational or personnel changes.
- Build and maintain strong relationships with existing customers through proactive communication and follow-up.
- Protect existing customer business and gross profit by understanding customer needs and addressing issues proactively.
- Identify customers at risk and develop appropriate account strategies.
- Reconnect with customers whose business has declined and reactivate dormant accounts.
- Follow up on quotations and identify opportunities to convert business.




- Identify additional freight opportunities within existing customer accounts.
- Introduce customers to additional NUERA services where appropriate.
- Develop and maintain account-growth plans.
- Maintain accurate and up-to-date CRM records.
- Coordinate customer opportunities and requirements with NUERA's operational and product teams.
- Monitor account activity and contribute to reporting on customer retention and portfolio growth.

What You Can Sell NUERA provides a broad range of transportation and logistics solutions. You will work with customers to understand their transportation requirements and identify where NUERA can provide additional value, including:
- Domestic Canada Transportation
- Domestic U.S. Transportation
- Canada/U.S. Cross-Border
- LTL
- FTL
- Rail / Intermodal
- Ocean Freight
- LCL
- Air Freight
- Drayage
- Expedited Transportation
- Specialized Transportation

What We're Looking For
- Minimum 3 years of relevant experience in transportation, logistics, freight forwarding, account management, customer success, inside sales or a related field.
- Strong relationship-building and customer-service skills.
- Proven ability to develop and maintain customer relationships.
- Commercially minded with the ability to identify account-growth opportunities.
- Highly organized, proactive and persistent, with strong follow-up skills.
- Comfortable communicating with customers by telephone, email and other business communication channels.
- Comfortable working with performance targets and maintaining accurate CRM records.
- Strong problem-solving and communication skills.




- Able to work collaboratively with operations, sales and product teams.
- Accountable, curious and motivated to contribute to customer and company growth.
- Experience with Revenova or CargoWise is considered an asset.
- Equivalent education, training and/or comparable experience may be considered where appropriate.

Why Join NUERA? At NUERA, you'll have the opportunity to work with an established customer portfolio while developing your skills across a broad range of transportation and logistics solutions.

You'll be part of a team where customer relationships, collaboration and business growth are important to our continued success.

Compensation

$60,000 – $75,000 per year

Compensation will be determined based on experience, skills and qualifications and will fall within the expected range for this role.

Employment Details

- Job Type: Full-time, Permanent
- Location: Cambridge or Mississauga, Ontario
- Vacancy Status: Recent vacancy for Business Growth

Use of Artificial Intelligence in Hiring NUERA Logistics does not use artificial intelligence to screen, assess or select applicants for this role.

How to Apply

Interested candidates are encouraged to submit their resume through the application method used for this posting.

Accessibility & Equal Opportunity

NUERA Logistics is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request at any stage of the hiring process.

NUERA Logistics is an equal opportunity employer and welcomes applications from qualified candidates.

Only candidates selected for an interview will be contacted.

Pay: $60,000.00-$75,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off

Work Location: In person

📌 Account Manager – Cambridge / Mississauga
🏢 Nu-Era Logistics
📍 Mississauga