Pay or shift range: $48,000 CAD to $52,000 CAD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.DescriptionThe Collision Experience Advisor is an entry-level role focused on delivering exceptional customer service throughout the collision repair process. This position requires strong communication skills and a willingness to learn. No prior collision shop experience is required—training will be provided to build familiarity with repair workflows, insurance processes, and front office systems.Why work at Craftsman Collision?Up to $1500 signing bonusOpportunities for professional growth and I-CAR trainingBe part of a proudly Canadian company that values teamwork, innovation, and doing things the right wayReporting to: Shop ManagerKEY RESPONSIBILITIESProvides high levels of customer service, both internally and externally, with a focus on creating a positive first impression; Welcomes customers and explains the collision repair process, setting explicit expectations; Determines customer needs including estimate booking, repair scheduling,



and transportation requirements; Books estimate appointments over the phone when necessary and provides prompt service to walk-in customers; Provides repairstatus updates to customers via phone, email, or text; Assists customers with insurance claims information and required documentation; Coordinates customer transportation needs including rides, replacement vehicles, and rentals; Assists with vehicle drop-off and delivery, including overview of completed repairs; Ensures vehiclepre-wash, mapping, and required photos are completed as per The Craftsman Way; Participates indaily production meetings to understand workflow and relay relevant customer information; Maintains accurate records in shop management systems and dashboards; Supports compliance with internal policies, procedures, and guidelines to promote consistent application within the Company; Supports company standards in SPARKLE, safety, and security; Represents and promotes the Craftsman Collision brand in a positive manner aligned with stated values; andOther duties as assigned.QUALIFICATIONSNo prior collision repair experience required; Customer service experience preferred (retail, hospitality, call centre, or similar); Strong verbal and written communication skills; Organized, dependable, and eager to learn; High school diploma required; post-secondary education an asset; Must be legallyentitled to work in Canada with no restrictions.

📌 Collision Experience Advisor (Victoria)
🏢 Craftsman Collision
📍 Victoria