At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams. Since 2002, our experienced team of dedicated professionals have combined deep expertise with genuine care to create partnerships that benefit employees, employers, and stakeholders alike.Our culture thrives on connection, collaboration, and respect. Open communication, team bonding, and a spirit of appreciation create an environment where you feel supported, valued, and empowered to bring your authentic self to work every day.The OpportunityThe Injury Management Specialist (IMS) will partner with our clients through proactive management of workers' compensation claims. The incumbent will maintain and develop positive client relationships by providing exceptional service with a focus on facilitating and promoting an early and safe return to work. Key accountabilities include coaching employers to refine their claims reporting process, building Stay at/Return to Work programs, influencing Case Managers to progress complex or stalling files, and seeking out cost relief opportunities.This is a remote role within Canada. We are open to candidates across the country, however you must work within our core business hours (EST).What to Expect in Your First 3 Months:Within 30 days:Coordinate introduction to portfolio of employers and review all their active claims to develop a strategyUnderstand and prioritize the importance of identifying RTW opportunities with ERs early on in claimsFamiliarize yourself with the Referral process for RTWS and EDMP clientsFamiliarize yourself with WorkSafeBC's policies and how to apply these policies to any active and/or incoming claimsWithin 60 daysDevelop relationship with employers to understand their unique challenges and determine if modified duties are availablePossess a comprehensive understanding of the appeals process and templatesMaintain a caseload with intent for recovery at workProvide ongoing management of active claims and ensure accountability of all parties in the recovery and RTW process.Within 90 days:Educate workers and employers on their responsibilities,



obligations under the WCB Act and related policiesDevelop, understand, and demonstrate the value proposition to our clientsDevelop an understanding of the Experience Rating Assessment and Annual ReportsWhat You'll Be DoingYou will proactively collect and evaluate relevant information and documentation from workplace partiesYou contact employees within 24 hours of receiving report of Injury Form, explaining the role of DMI, and collects pertinent informationYou prepare and submits Form 7 to WCB for lost time injuries and medical aid.You communicate with WCB, employer and workers on a regular basisYou chart communication in Disability Management SystemYou proactively manage a caseload through early intervention.You assist workers and employers to develop return to work plansYou review WCB correspondence and determines next stepsYou liaise with the provincial Workers' Compensation BoardsYou provide claim updates to clients as requiredWhat You Bring to the TeamPost-secondary education in human resources, psychology, social work, kinesiology, or a related discipline2–3 years of experience in customer service or a related fieldGood understanding of WCB policy and practices is an asset but not requiredExperience with WSIB is considered an assetExperience in disability management or return to work is an asset but not requiredWell-developed communication, analytical, and multitasking skillsYou will succeed in this role if you are:A Case Management Outcomes Achiever – You consistently manage an optimal caseload of 45–50 files while meeting or exceeding key benchmarks including file durations, resolution rates, and data integrity.A Case Management Quality Champion – You adhere to case management best practices through effective, organized file management,



achieving a "Meets" or "Optimal" rating on QA and leader reviews in over 90% of cases, and take prompt action to address any privacy incidents or escalations.An Effective Communicator – You build relationships and drive resolution through active listening, emotional intelligence, and tact, proactively identifying and addressing stakeholder needs in every interaction.A Service Delivery Driver – You demonstrate a strong commitment to service excellence by consistently meeting key SLA targets, including initial contact with employees and employers within 1–2 business days of referral and responding to emails and voicemails within one business day over 90% of the time.A Subject Matter Expert – You leverage your expertise to coach employers, refine their practices, and deliver best-in-class outcomes, taking initiative to lead client meetings and supporting teammates through knowledge transfer.CompensationAt the time of this posting, the estimated annual base salary for this position is $60,000-$70,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.Why DMI is the Place for YouBeyond salary, we offer generous paid time off including 3 weeks minimum vacation, plus 26 long weekends a year through our much-loved Happy Friday program to help you balance life and work on your termsWe provide flexible work options including remote and hybrid schedules, extended health and dental benefits, RRSP matching, and wellness support, including comprehensive mental health resourcesClear career paths, personalized learning, and leadership committed to invest in your developmentBelonging Starts HereDiversity, inclusion, and belonging aren't just programs at DMI; they are our foundation. We foster a secure, respectful, and inclusive workplace where everyone belongs and can thrive.If you need accommodation during any stage of the hiring process, please let us know! We're here to help.

📌 Injury Management Specialist (Mississauga)
🏢 Disability Management Institute
📍 Mississauga