At Duliban Insurance, our values of honesty, integrity, and hard work guide everything we do—from our innovative approach to insurance to our commitment to the communities we serve. We strive for excellence while staying true to our local roots. Duliban Insurance Brokers is an award-winning, third-generation brokerage and a divisional brokerage of The McDougall Insurance Group. Consistently recognized as a top insurance workplace, we are proud of the reputation we've built for both exceptional client service and a strong team culture. With offices across Niagara and Haldimand, our team is dedicated to helping clients find simple, affordable solutions for their auto, home, business, and farm insurance needs. Become a valued member of the Duliban Dream Team and work alongside dedicated, motivated individuals who are passionate about serving our clients and communities.Job Title: Junior Customer Service ProfessionalDepartment: Personal Lines ServiceReports To: Personal Lines Service ManagerCompensation Range: $46,000 - $52,000Hours of Work: Monday to Friday, 8:30am to 4:30pm plus rotating Saturday shiftsWork Location: Training will take place in Welland, with the opportunity for permanent placement at one of our office locations in Welland, Fonthill, Dunnville, or Grimsby.Position Type: Permanent, Full-TimeVacancy Status: ExistingPrimary ResponsibilitiesProvide quality service to personal lines clients, resolving discrepancies efficiently and respectfully by answering incoming calls, communicating digitally, or in person.Manage client requests from a variety of methods including policy changes, endorsements,



and billing inquiries.Review policies and recommend coverages to clients based on individual needs.Assist clients in reporting claims and provide support throughout the claims process while liaising with insurance carriers to ensure smooth resolution.Respond to requests for policy documentation and clarifications, ensuring accurate and timely follow-up.Quote coverages and ensure clear communication of options, premium differences, and the value of different coverages.Oversee specialty products such as PAL, Hagerty, and Elite policies, ensuring proper handling and client education regarding these niche coverages.Collaborate with other departments, including sales, underwriting, and claims to provide seamless, team-based service experience.Uphold all company health and safety policies, ensuring a secure environment for all.Demonstrate professionalism and integrity in all client and colleague interactions, always ensuring confidentiality and trustworthiness.Participate in ongoing training, workshops, and development initiatives to enhance product knowledge, service skills, and regulatory understanding.Required Skills and QualificationsPossesses a RIBO license in good standing, though appropriate training can be facilitated for the right candidateDemonstrates a high degree of professionalism and integrityHas excellent interpersonal and communication skillsWorks well within a team and independently, taking initiative to assist team members where neededInteracts with patience,



enthusiasm and dedicationPays close attention to detail and multitasks with a high level of organization and accuracyApproaches learning and professional development with enthusiasmPossesses a high school diploma or equivalent with 2+ years of customer service experienceApproaches learning and professional development with enthusiasmAbility to work full time Monday through Friday, with rotating Saturday shiftsRIBORIBO stands for the Registered Insurance Brokers of Ontario. RIBO regulates the licensing, professional competence, ethical conduct and insurance related financial obligations of all independent general insurance brokers in the province of Ontario. To learn more please visit https://www.Ribo.Com/BenefitsComprehensive benefits package, including medical, dental, and vision coverageHealth Spending Account (HSA)RRSP and DPSP programsPaid personal daysCompetitive vacation entitlementPaid time to volunteer in the communityOngoing training and professional development opportunitiesAccommodationDuliban Insurance Brokers Ltd. is committed to providing accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the hiring process, please let us know and we will work with you to meet your needs.Artificial Intelligence (AI) Hiring DisclosureDuliban Insurance Brokers Ltd. does not use artificial intelligence (AI) to screen, assess, or select applicants for employment. Every application and resume is reviewed by a member of our hiring team.Equal Opportunity EmployerDuliban Insurance Brokers Ltd. is an equal chance employer. Employment decisions are based on qualifications, merit, and business needs. We are committed to fostering a respectful, inclusive workplace where equal employment opportunities are available to all applicants and team members.

📌 Insurance Service Broker In Training (Welland)
🏢 Duliban Insurance Brokers
📍 Welland