About us

ProCharted builds practice management software for Canadian accounting firms, and we just launched an AI feature that prepares tax returns automatically. The response has been the biggest in our company's history, which is exactly why we need you: the demos, emails, and follow-ups are piling up faster than we can handle them.

What you'll do

- Manage the company inbox: sort incoming requests, reply to routine questions, and route the rest to the right person
- Coordinate demo bookings and calendars, confirm appointments, and follow up with no-shows
- Keep our customer and prospect records accurate and up to date
- Prepare documents, spreadsheets, and reports as needed
- Support email campaigns: managing contact lists, scheduling sends, and tracking responses
- Handle day-to-day office administration and whatever else a rapid-moving small company throws at you

What we're looking for

- 1+ years of administrative, office, or customer service experience
- Organized to a fault: you keep lists, you close loops, nothing slips past you




- Clear, professional written English; you'll be writing to accountants all day
- Comfortable learning new software quickly (we use tools like Calendly, Constant Contact, and our own platform)
- Reliable, self-directed, and at ease in a small team where everyone wears a few hats

Nice to have

- Experience at an accounting or bookkeeping firm, or familiarity with tax season rhythms
- Experience with a CRM or email marketing platform

What we offer

- A front-row seat at a growing Canadian software company at its most exciting moment
- Real responsibility from day one, and room to grow as we do
- A small, direct team where your work is visible and valued

Pay: $25.00-$31.02 per hour Expected hours: 40.0 per week

Advantages

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Work Location: Hybrid remote in Burnaby, BC

📌 Administrative Assistant (Burnaby)
🏢 ProCharted
📍 Burnaby