Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Our Trench Safety team is looking for a customer-focused Customer Service Representative to join our team in Edmonton. In this role, you will be the first point of contact for customers, providing exceptional service at the rental counter. This is a fast‐paced position that requires strong customer service skills, attention to detail, and the ability to manage multiple priorities while supporting customers and internal teams.Location: Edmonton, AB Schedule: Monday to Friday | 37.5 hours/weekJob DescriptionProvides efficient and effective customer service at the rental counter ensuring company standards are metInterfacing with the customers by telephone or in person in a prompt, courteous, business‐like mannerPerforms inside sales of all products and services, including rentals that the company offersDraws up rental and sales contractsProcesses equipment returns and closes rental contracts.Performs other equipment inquiries through the company's computerized programmingUses and maintains knowledge of the purchase order system.Assists in servicing equipment as requiredKeeps paperwork current to insure prompt action on all transactions.QualificationsSeveral years of direct sales and customer service experienceTrench Safety industry experience is an assetUnderground infrastructure and knowledge around shoring solutions is an assetStrong communication and relationship‐building skillsProven ability to deliver exceptional customer serviceAbility to work in a fast‐paced environment and manage competing prioritiesStrong organizational skills and attention to detailKnowledge of heavy equipment, construction equipment or rental operations is preferredAt Finning, we prioritize creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer,



and we actively encourage all individuals to express themselves and achieve their full potential.As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.About UsFinning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world‐wide and operates in three geographies, with the head office in Vancouver, BC, Canada.OUR DIVISIONSFinning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.

📌 Customer Service Representative - Trench Safety (Edmonton)
🏢 Finning International
📍 Edmonton