Job Title: Support Analyst – Hyland Brainware OCRTerm: ContractRole OverviewWe are looking for a Support Analyst with hands‐on experience in Hyland Brainware Intelligent Data Capture (OCR) to support and optimize enterprise document processing solutions. The role involves OCR support, SAP integration, and continuous improvement of data extraction and validation workflows, with a focus on Accounts Payable Shared Services.Key ResponsibilitiesProvide L2/L3 support for Hyland Brainware OCR platformTroubleshoot OCR, data extraction, classification, and validation issuesSupport and maintain SAP and enterprise system integrations via APIsMonitor performance, ensure SLA compliance, and drive stability improvementsCollaborate with business teams on AP Shared Services processesSupport releases, testing, and hyper‐care activitiesDocument configurations, SOPs,



and troubleshooting proceduresRequired SkillsStrong experience with Hyland Brainware Intelligent Data CaptureExpertise in OCR, document classification, and data extractionSAP integration and API troubleshooting experienceKnowledge of Accounts Payable Shared ServicesExcellent problem‐solving and communication skillsPreferredExperience with Intelligent Document Processing (IDP) and OCR toolsFamiliarity with workflow automation, RPA, and ITILExposure to ML‐driven OCR accuracy and continuous improvementLeadership (Nice to Have)Team leadership across global teamsExperience with Agile, SDLC, and CI/CDClient‐facing and SLA management experience

📌 Hyland Brainware Ocr Support Analyst (Ottawa)
🏢 Enterprise Solutions
📍 Ottawa