Lead transformative AI initiatives at Genesys as the Lead AI Solutions Architect. This role prioritizes hands-on technical leadership and strategic oversight in enhancing customer experiences through AI technology.As a critical architect, you will engage with executive teams to translate complex business problems into scalable AI solutions. Your focus will be on optimizing enterprise performance and ensuring the efficacy of AI implementations across various platforms.



You will oversee the development lifecycle from architecture to production.Key Responsibilities:Drive technical engagement and deliver measurable AI-centric solutionsGuide architecture and deployment strategies using Genesys CloudPrioritize AI initiatives based on customer needs and business valueDesign and implement data governance frameworks for AI utilizationLead process redesign workshops to enhance customer serviceRequirements:Minimum 8 years of experience in AI or enterprise solutionsExperience deploying data-driven and AI solutionsStrong knowledge of up-to-date cloud platforms and architecturesFamiliarity with APIs and integration in complex environmentsBachelor's degree in a relevant disciplineSpearhead AI innovation in customer experience and operational efficiency at Genesys.

📌 Lead Ai Solutions Architect At Genesys (Ottawa)
🏢 Genesys
📍 Ottawa