Your role as ** Operations Advisor**Reporting to the Manager, Operations within our Primary Care Operations, the mission of the Operations Advisor is to continuously improve Dialogue's Primary Care Program by supporting the development of its key growth and member experience initiatives as well as lead the implementation and analysis of various continuous improvement initiatives to improve the operational efficiency of Dialogue's operations as well as provider experience.What you'll be doingSupport priority strategic initiatives, providing analysis, synthesis, and execution support to drive impact across our OperationsIdentify and support implementation of initiatives to improve operational efficiency, member experience and provider experienceSupport and provide financial/operational/data analyses to support strategic direction and evaluationProvide operational advisory in the development and prioritization of new and improved processes across our Medical Programs, driving data driven decisions and continuous improvementManage cross-functional relationships and monitor and support Primary Care responses across internal channels to support cross-functional rocks and discoveryBecome a subject-matter expert for Medical OperationsWe'd love to hear from you if you haveBased in Montreal or Toronto2+ years of experience in an operational role or corporate strategy/consulting roleExperience in the healthcare industry,



in a startup environment and in customer experience is an assetBachelor degree in business administration or any other relevant fieldStrong project and operational management capability, able to drive cross-functional initiatives from idea through to executionExperience with data analysis, business case creation and costing analysisInterest in people management and in managing large cross-functional teamsAbility to bring clear strategic thinking and excellent problem-solving skills to the operational level in a proactive and collaborative wayHighly organized, detail-oriented, and comfortable managing competing priorities in a fast-paced environmentExcellent oral and written communication skillsRequired to be in the office at least 3 days a weekAt Dialogue, your well-being is our priorityTaking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following advantages:Access to the Dialogue app and virtual mental health support for you and your familyFully funded insurance, a health spending account, dental coverage, and fitness reimbursement4 weeks vacation, 9 wellness days, and 1 volunteer dayHybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote rolesWork abroad up to 4 weeks/yearIncentive plans, referral bonuses & RRSP matchingLearning via Coursera, external training budget & mentorshipOptional parental leave top-up

📌 Operations Advisor (Montreal)
🏢 Dialogue
📍 Montreal