Support customers in English and French as a Bilingual Customer Support Associate at GoodMorning. Your role will involve resolving customer issues through multiple communication channels with a customer-first approach.At GoodMorning, you will be the essential link between our brand and customers, working to solve their problems across phone, email, and live chat interactions. This role requires a mix of strong product knowledge and exemplary communication skills. You'll handle everything from inquiries to complicated issues,



ensuring every customer feels valued and heard.Key Responsibilities:Answer customer questions and provide fitting product recommendationsOversee customer interactions from initiation to resolutionDiagnose and clarify customer issues with transparent explanationsFacilitate returns, refunds, and warranty claims as neededCommunicate with various teams to expedite problem resolutionRequirements:Minimum high school diploma; bachelor's degree preferredAt least one year of experience in high-volume customer serviceProficiency in English and French, both written and spokenFamiliarity with GoodMorning's product offeringsConsistent achievement of KPI targetsBring your bilingual skills and enthusiasm for solving customer concerns to GoodMorning, fostering loyalty and satisfaction at every turn.

📌 Goodmorning Bilingual Customer Support Associate (Edmonton)
🏢 GoodMorning.com
📍 Edmonton