About UsEchelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.BenefitsWork‐life harmony with access to an award‐winning holistic wellness programContinuous learning through our robust corporate curriculum and education reimbursement programIncredible rewards, travel incentives and product and service discountsPay‐for‐performance and best‐in‐class recognition programmesCompetitive benefits that include a defined contribution plan, a personal spending account, and so much morePosition DetailsWhat You Will DoProvide quotes/sales on Travel Insurance to potential customers by responding to incoming telephone requests from the sales and backup for IMU queuesQuote and bind customers on Travel Insurance policies over the phone using proper questioning techniques to identify their travel insurance needs, sales techniques and applying all appropriate underwriting guidelinesUphold company standards of the department and regulatory bodiesProvide technical and product support to CAA Associates and external partners in a timely and efficient manner,



exceeding customer service standards and KPI goals of the departmentResolve minor issues through changes or work‐around suggestions; Escalate support for configuration or system issues or for technical issuesCorrespond with internal and external partners or new policyholders as requiredWho You AreExcellent verbal and written communication skills: advanced French and English is requiredPost‐secondary education completion; university degree an asset2‐4 years customer service experience, with exposure to a call centre workplace an assetInsurance experience is an asset, preferably Travel MedicalA & S licence is preferredVery good analytical skills and aptitude for problem solvingAbility to navigate different computer systemsGood working knowledge of Microsoft Office (in particular Word and Excel)Ability to multi‐taskStrong inter‐personal skills, empathy, excellent attention to detail, team and customer‐service orientedWork capacity in accordance with variable hoursHours Of OperationMonday‐Friday 8:00am – 8:00pmSaturday 9:00am – 5:00pmEmployees may be required to work any shifts within these hoursOffice LocationCAA Thornhill Office, 60 Commerce Valley Drive, Thornhill, OntarioCommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

📌 Customer Service Advisor (Bilingual) (Vaughan)
🏢 CAA Club Group
📍 Vaughan