Shape the customer experience at 7shifts as a Customer Service Agent, assisting restaurant clients in mastering our scheduling platform through effective communication and support. Engage with users via chat, email, and phone to solve their challenges.As a Customer Service Agent, your role is pivotal for customer retention and satisfaction. You will leverage your technical support experience to communicate clearly, develop training materials, and identify customer needs. Your proactive approach will help restaurant teams thrive by maximizing the utility of our solutions.Key Responsibilities:Answer customer inquiries across chat, email, and phoneProduce educational content for effective product useUncover opportunities for customers to leverage our platformDocument recurring issues and communicate with relevant teamsJoin support team discussions for cooperative solutionsRequirements:1-2 years experience in technical supportExceptional written and verbal skillsExperience with web and mobile platformsDetail-oriented and resourceful in solving problemsAptitude for learning new product updatesBecome a key contributor to customer satisfaction by delivering outstanding service and support as part of the 7shifts team.

📌 7shifts Customer Service Agent (Saskatoon)
🏢 7shifts
📍 Saskatoon