AWS Canada is looking for a Customer Success Manager (CSM) to join our Independent Software Vendor (ISV) team, a role at the intersection of technology strategy, business transformation, and customer partnership.You will own the success of a portfolio of Canadian ISVs navigating multi-year cloud, SaaS, and AI transformation journeys. Your job is to ensure these companies don't just adopt AWS; they build competitive advantage on it. That means helping them migrate critical workloads, accelerate AI and agentic capability adoption, and translate their technology investments into measurable business outcomes.Key ResponsibilitiesOwn the success of a portfolio of ISV accounts, working backwards from each customer's strategic milestones to define and execute a clear path to value realizationLead roadmap-to-outcome alignment sessions, Executive Briefing Sessions, and go-live milestones that accelerate each customer's cloud and AI journeyHelp ISVs build the governance, operating models, and data infrastructure needed to sustain long-term transformationSupport customers in adopting generative AI and agentic capabilities reshaping how software is built, delivered, and monetizedServe as the connective tissue between ISV customers and AWS teams (Sales, Solutions Architecture, Support, Professional Services, and Partner teams)Contribute to account planning, translating strategic goals into executable actions with clear ownership and timelinesLead director-level engagements, co-innovation workshops, and strategic planning sessions with Product, Engineering,



and Technology leadershipHelp translate complex AI and cloud solutions into business cases for senior stakeholdersMaintain structured cadence through reporting, tracking, and health monitoring across your portfolioProactively identify risks (technical, organizational, or commercial) and drive mitigation plansRequired Qualifications5+ years of IT and/or Management Consulting experience3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer perks, and successful program completionExperience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologiesPreferred QualificationsCloud Technology Certification, or AWS certification, such as AWS Solutions Architect, or a similar cloud certificationExperience architecting, migrating, transforming or modernizing customer requirements to the cloudBenefitsAmazon offers a comprehensive total compensation package that may include sign-on payments and Restricted Stock Units (RSUs). Benefits include health insurance (medical, dental, vision, prescription, basic life and AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other wellness resources.5+ years of IT and/or Management Consulting experience; 3+ years leading large-scale technical or engineering programs; experience engaging with customer executives, technologists or partners to solve business problems with advanced technologies; AWS or cloud certification preferred

📌 Customer Success Manager (Transformation Advisor) (Toronto)
🏢 Amazon
📍 Toronto