The Sales Operations Manager is responsible for the execution and administration of the current home sales process across all Camcos Living communities, from pre-launch project setup through to firm sale and closing.The role combines project management and transaction management. It is accountable for opening communities on schedule and on budget, for the accuracy and compliance of every agreement, for reporting to ownership, and for standardizing how the sales operation runs.This role requires accuracy under deadline pressure and the judgment to manage multiple active communities at different stages at the same time.How the Role OperatesCamcos Living communities move through two distinct phases, and this position works across both at the same time.Pre-launch is project work. The focus is building what a community needs to open: budgets, price lists, point of sale setup, sales assets, and stakeholder coordination. The work is scheduled, deadline driven, and front loaded.Post-launch is transaction work. The focus shifts to agreements, compliance, deposits, legal coordination, and reporting. The work is continuous and volume driven, and it does not stop until the last unit closes.At any given time the incumbent will carry several communities at different stages, with the balance of effort shifting from project work to transaction work as each community sells. Running alongside both is the ongoing responsibility for reporting accuracy and for improving how the operation runs.Transaction Management and Compliance (40%)Draft, process, and administer agreements of purchase and sale, amendments, worksheets, and schedulesComplete and maintain FINTRAC compliance documentation on every transactionTrack and reconcile all deposits against the agreement schedule, and escrow missed or returned instalmentsPrepare solicitor packages and coordinate with external legal counsel through to firm saleMaintain purchaser and solicitor records and complete sales file management for every dealTrack conditional periods, firm dates, and outstanding items required to firm a dealPre-Launch Project Management (25%)Provide end to end project management for new community launches, tracked in Zoho ProjectsManage day to day execution against approved project budgets, tracking actuals and reporting variances to the Vice PresidentReview,



code, and process vendor and supplier invoices against project budgetsMaintain purchase order and vendor records and reconcile committed and actual spend by communitySupport annual budget preparation for sales operations and community launch costsCoordinate project assets including renderings, sales materials, sales centre buildouts, and signageSet up and maintain point of sale systems for each new communityCreate, maintain, and update price lists, implementing the pricing strategy set by the Vice PresidentCoordinate internal and external stakeholders including legal counsel, capital partners, vendors, and consultantsManage vendor engagement, scheduling, and deliverables through launchReporting, Data, and Systems (20%)Prepare sales reporting from top of funnel through firm saleProduce transaction reporting to ownershipConduct sales data audits across Zoho and resolve data integrity issuesDefine and enforce CRM data standards, including status definitions and required fields, working with the system administrator on configuration changesBuild and maintain reporting and tracking mechanisms to evaluate metrics and monitor efficiencyProvide operational data analysis to ensure accuracy and reportability in data creation and data managementMaintain document version control across all communitiesProcess Development and Rollout (15%)Review, audit, develop, implement, and standardize processes for sales site and internal operations to enhance client service deliveryIdentify inefficiencies, introduce new procedures, and continuously re-evaluate workflowsReview existing point of sale processes to identify gaps,



and optimize and streamline process to align the company offering with client needs and requestsPlay a lead role in change management when new processes are introduced and new initiatives are rolled outWork with all company functions to build and implement company processesBuild and maintain standardized processes across the organization, with focus on resolving procedural and administrative issues within existing available resourcesWork with Management on developing, sourcing, and implementing services and resources not currently available but deemed beneficial to overall new home sales transaction processingDeliver ongoing training to sales and administration team members on new and updated processes and toolsOnboard new sales and administration staff to Camcos systems, documentation standards, and reporting requirementsMaintain current process documentation and training materials in the internal sales manualQualificationsThree to five years of experience in new home sales administration, transaction management, or sales operations with a low rise residential builderExperience preparing solicitor packages and working directly with external legal counselDemonstrated project management experience, ideally supporting product or community launchesExperience managing project budgets, processing vendor invoices, and coordinating vendorsSpark experience required, including lead management, reporting, and deal entryExperience with new home point of sale systems, including setup, price list maintenance, and inventory releaseAdvanced Excel and strong CRM proficiency, including reporting and data extractionExperience with Zoho or a comparable CRM and project management platform considered an assetStrong written communication and documentation skillsAbility to manage competing deadlines across multiple active communities at different stagesValid driver licence and access to a vehicle, with travel required across the Greater Toronto Area, Durham Region, and Kawartha LakesWhat Success Looks Like in the First YearEvery transaction file complete, compliant, and firm on schedule with no outstanding reconciliation gapsLaunch readiness delivered on time and on budget for every new community releaseProject spend tracked against budget with current invoice processing and no reconciliation backlogReporting to ownership that can be relied on without manual verificationDocumented and consistently applied standard operating procedures across every communityClean, auditable sales data across all Zoho systems

📌 Sales Operations Manager (Aurora)
🏢 Camcos Living
📍 Aurora