Location: Vaughan, ON (On-site, 5 days per week)Language: Strong written and verbal communication skills in English required.About the OpportunityAn established consumer products organization is seeking a Customer Fulfillment Leader to support a high‐volume retail order management function during a critical period of business demand. This role plays a key part in ensuring major retail partners receive accurate, timely order support while helping maintain a seamless order‐to‐cash process.Working closely with teams across Sales, Marketing, Logistics, and Finance, you will be the go‐to resource for order management activities and customer fulfillment support. This is an excellent opportunity for a detail‐oriented professional who thrives in a fast‐paced environment and enjoys building solid relationships while delivering exceptional customer service.What's In It for YouGain exposure to a nationally recognized consumer products environmentWork alongside experienced cross‐functional teams in operations, logistics, and salesContribute to a high‐impact function that directly supports key retail partnershipsJoin a collaborative workplace that values accountability, teamwork, and customer excellenceOpportunity to demonstrate your expertise and potentially extend beyond the initial contract term based on business needs and performanceYour ResponsibilitiesYou'll manage customer orders from receipt through fulfillment,



ensuring accuracy and timely processingYou'll maintain customer data and support efficient order‐to‐cash processes within SAP S/4HANAYou'll process incoming EDI orders, purchase order updates, and customer claimsYou'll provide knowledgeable support regarding product availability, pricing, and order status inquiriesYou'll collaborate with Sales, Marketing, Logistics, and Finance teams to resolve customer needs and delivery requirementsYou'll research replacement parts and product information to support retail customer inquiriesYou'll identify and elevate complex customer concerns while maintaining a high standard of serviceSkills and QualificationsMinimum 3 years of experience in order management, order fulfillment, customer service, or order entry within a fast‐paced environmentHands‐on experience with SAP is mandatory (SAP S/4HANA or SAP Sales & Distribution (SD) is an asset)Strong order management experience supporting retail, consumer products, apparel, appliance, or similar industriesProven ability to manage high‐volume customer orders with exceptional attention to detailProficiency with Microsoft Office Suite, including ExcelStrong communication, problem‐solving, and customer relationship management skillsAbility to work both independently and collaboratively within a team environment

📌 Customer Fulfillment Coordinator (Vaughan)
🏢 Altis Recruitment
📍 Vaughan