Excel in your professional journey with Echelon Insurance as a Quality Assurance Specialist in Mississauga, Ontario. This full time position prioritizes claims review and regulatory compliance in the insurance industry.Reporting to the Unit Manager, you'll be responsible for conducting comprehensive reviews of claims files, ensuring quality and compliance. Duties include maintaining documentation, performing call quality evaluations, and facilitating workflow processes.



You will actively contribute to continuous improvement initiatives and special projects in the Claims Department.Key Responsibilities:Execute operational reviews of claims for compliance checksDocument and update compliance adherence processesConduct call quality reviews to optimize customer experienceMaintain departmental workflow documentationChampion special projects and targeted reviews as neededRequirements:3-5 years of claims experience across various typesExperience with call quality audits and claims file reviewsProficient in data analytics for process managementPreferred post-secondary education in a relevant fieldCIP / FCIP designation or pursuing it preferredBring your expertise in claims and quality assurance to Echelon Insurance and help cultivate excellence in service.

📌 Quality Assurance Specialist Mississauga Insurance
🏢 Echelon Insurance
📍 Mississauga