Responsible for the continuous support of IT infrastructureSalary range: $58,000-60,000Specific Accountabilities:First-level contact and problem resolution for all users with PC hardware, software and applicationsEffective use of the ticketing system to record, track, and follow-up on open incidents and ensure resolution is within the SLA'sSupport for production computer and device peripherals (label printers, integrated scales, wireless handheld scanners, plant floor computers, tablets, mobile phones)Support and administration of system applications – time and attendance, company ERP system,



and other duties as assignedSupporting accurate and timely IT problem resolutionPerform timely hardware and software upgrades and /or deployment as requiredERP system account setup and access administration projects and duties as assignedCoverage for planned and unplanned absences which could compromise our policies, procedures and programsActs within Company philosophySeek continuous improvement in company policies and proceduresIdeal Qualifications:Knowledge in Software as a service, Infrastructure as a service, Cloud-computing, and Citrix delivered applications and environmentsKnowledge of Microsoft Operating systems (10, 11), Office 365, Sharepoint, Excel, Word, PowerPointAbility to diagnose problems, perform repairs on IT assetsFlexible, independent and motivatedTeam player with ability to work under pressureKnowledge of workstation and application setup and installation

📌 It Support Specialist (Brampton)
🏢 Cardinal Meat Specialists
📍 Brampton