The ITIL Change Management Specialist at Canadian Tire Corporation is responsible for administering, governing, and continuously improving the IT Change Management process to ensure changes are implemented with minimal risk and disruption to business operations. This role works closely with IT and business stakeholders to facilitate change planning, risk assessment, approvals, scheduling, implementation oversight, and post-implementation reviews in accordance with ITIL best practices and organizational governance requirements.ResponsibilitiesGovern and administer the end-to-end Change Management processReview, assess, and approve change requests to ensure compliance with organizational standards and policiesFacilitate Change Advisory Board (CAB) meetings and coordinate stakeholder approvalsEvaluate change-related risks and ensure appropriate mitigation strategies are documentedMonitor change schedules and identify potential conflicts or service impactsEnsure all required implementation, validation, testing, and backout plans are completed and documentedProvide guidance and support to change requestors, implementers, and business stakeholdersMonitor compliance with IT General Controls (ITGCs), audit requirements, and Change Management policiesProduce operational and executive-level reporting on change performance, trends, risks, and process adherenceInvestigate change-related incidents and support post-implementation reviews and lessons learned activitiesCollaborate with Incident and Problem Management teams to improve overall service stabilityDrive continual service improvement initiatives and process enhancements within the ITSM frameworkSupport the administration, governance, and optimization of ServiceNow Change Management workflows, reporting, controls,



and automationDevelop and deliver Change Management training, process documentation, and stakeholder guidanceRequirements3+ years of experience in IT Change Management, IT Service Management, or related IT operations functionsStrong knowledge of ITIL Change Enablement / Change Management principles and best practicesExperience facilitating CAB meetings and managing complex enterprise changesExperience with ITSM tools such as ServiceNowExperience working within governance, compliance, and audit-controlled environmentsStrong understanding of risk management, governance, compliance, and audit requirementsExperience preparing operational and executive-level reports, metrics, and trend analysisExcellent verbal and written communication skillsAbility to communicate effectively with both technical teams and executive stakeholdersStrong analytical, problem-solving, and organizational skillsStrong time management skills with the ability to manage competing priorities and deadlines in a fast-paced environmentITIL v4 Foundation certification preferredLocationToronto, Ontario OR Calgary, Alberta — Hybrid: In-office 4 days a weekCompensation & BenefitsBroadband Salary Range: $53,000 – $88,000 CAD. Typical hiring range: $53,000 – $70,000. Comprehensive benefits and retirement programs, performance incentives, continuing education programs, mental health advantages of $5,000 per year, career growth opportunities, product discounts, Canadian Tire Profit Sharing, and Triangle Learning Academy access.3+ years of experience in IT Change Management or IT Service Management; strong ITIL Change Enablement knowledge; experience with ServiceNow; ITIL v4 Foundation certification preferred; experience in governance and audit-controlled environments

📌 Change Management Specialist (Toronto)
🏢 Canadian Tire Corporation
📍 Toronto