As a Partner Manager at Gusto, you will be responsible for driving the strategy and growth of a portfolio of Gusto Pro's largest and most strategic accounting firm partners. In this role, you will be responsible for maintaining and expanding current revenue and usage within these firms, as well as identifying, pitching, and facilitating growth opportunitiesYou should be comfortable building deep relationships at all levels of a partner organization, from staff accountants to managing partners, and adept at managing complex partner relationships and product configurations. Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved nextYou will also work cross-functionally with senior members of Gusto's team to strengthen the partner relationship, coordinate joint efforts, and provide input as we evolve our Gusto Pro product roadmap and processesGusto Pro is a game-changing, cloud-based platform built specifically for accounting firms. It empowers firms to streamline payroll, people operations, and advisory services for their clients, all within a single, integrated platform. Gusto Pro boasts powerful features like client dashboards, automated workflows, robust reporting, and seamless integrations with other accounting software, enabling firms to elevate their client service and skyrocket their practice growthTake a portfolio-based approach to your book of business to identify areas of risk and opportunities for revenue growth within your assigned accounting firmsBuild detailed territory and account plans to lead Quarterly Business Reviews (QBRs) within your large partner portfolio to identify opportunities for growth,



including aligning the Gusto Pro Partner Program with the partners strategic growth objectivesBalance both recent partner acquisition (in collaboration with dedicated Partner BDR) and development of active partnersAct as a single point of contact for partners on behalf of aligned cross-functional sales supporting rolesCoordinate outreach strategy and partner enablement with cross-functional supporting functions to grow cross-sell/up-sell product adoptionLead frequent discussions (weekly status calls, upsell calls, QBRs) with partners to ensure they are leveraging the Gusto Pro platform to achieve successful business outcomes for their clients and their firmDrive awareness and usage of new or updated Gusto Pro features and integrations to the partners in your book, showcasing how these advancements can benefit their clientsOwn end-to-end execution of contract renewals and upsells, negotiating mutually beneficial terms and ensuring seamless transitionsCollaborate with product, design, and engineering teams to provide informed recommendations for Gusto Pro's product roadmap, based on partner feedback and market trends, to enhance the partner and client experienceNavigate and update internal and external stakeholders, inclusive of C-suite executives at Gusto, partners, and cross-functional teamsCommunicate and report to leadership on sales activity, pipeline progress, and market trendsTravel to meet with prospective partners. This includes representing Gusto at Industry Events and ConferencesAI is a fundamental part of how work gets done at Gusto.



We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview processBenefitsGender-affirming care and supportFamily care and support, including family planning and fertility benefitsA variety of mental health resourcesMedical, dental, and vision insurance for employees and dependentsFree meals and refreshments at the office (conversation and community is an added bonus!)Paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and moreRequirementsWhen approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employeesStrong ability to articulate contractual, technical, and financial value points to partners, internal senior leaders, and executive leadersStrong analytical and problem-solving abilities – you're a strategic thinkerA strong drive to succeed, and comfortable pushing the pace of action with partners and internal teamsExperience with CRM and Sales Software (e.G., Salesforce, ZoomInfo, Tableau)Deep understanding of the accounting firm landscape, including their business models, challenges, and technology needsA consistent track record of exceeding sales quotas and building long-term client relationships. Including negotiating complex six-figure contracts5+ years of experience as a Partner Manager, Channel Manager, or other Sales-related functionProven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processesWork collaboratively but autonomously: asking for what you need, but not expecting micromanagement

📌 Partner Manager (Gusto Pro) (Toronto)
🏢 Gusto
📍 Toronto