Step into the role of Taxpayer Services Agent with the CRA, providing vital support to taxpayers. Engage directly with clients while enhancing your communication skills in a call centre atmosphere.As a Taxpayer Services Agent in the SP-04 group, you'll be based in the Western Client Contact Centre located in Edmonton or Surrey. This position requires answering calls about tax account inquiries and social programs, ensuring clarity and accurate information delivery to taxpayers. Solid problem-solving and customer service skills are essential.Key Responsibilities:Manage and respond to incoming taxpayer phone callsClarify filing and processing inquiries for clientsGather and document taxpayer informationResearch issues and solutions using CRA resourcesOperate required computer applications for client serviceRequirements:Must possess a secondary school diplomaMinimum 12 months of experience in client service rolesAt least 6 months of experience with computer systemsStrong communication abilities, both written and oralCapacity to work on-site at assigned locationsJoin the CRA to make a tangible impact in assisting Canadians with their tax-related needs.

📌 Taxpayer Services Agent At Cra Western Region (Calgary)
🏢 Employment and Social Development Canada
📍 Calgary