DescriptionThe Courtyard by Marriott Edmonton Downtown is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.As a Concord Leader you will be responsible to:Inspire greatness in your team.Encourage and support team members to reach their full potential.Create a work environment that is a Great Place to Work for all.Lead with integrity, transparency, respect, and professionalism.Care for your team and their families. Key Responsibilities:Support and train associates to deliver exceptional guest service and resolve concerns proactivelyMonitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performersAssist with front office operations, revenue strategies, and inventory managementOversee staff scheduling, hiring, onboarding, and performance management to maintain a robust teamEnsure compliance with safety programs, emergency procedures, audits,



and corporate policiesAssist in developing and managing departmental budgets and financial objectivesPartner with the Guest Service Manager to drive service culture and operational excellence Qualifications:Previous hotel front office or guest services supervisory/management experienceStrong knowledge of guest service standards, recovery planning, and associate trainingAbility to analyze guest satisfaction data and implement improvement strategiesExcellent communication, leadership, and organizational skillsStrong financial acumen and knowledge of budgeting/accounting proceduresFamiliarity with HR compliance, safety programs, and hotel systems BenefitsCompetitive wagesMedical, dental, and vision insuranceLife insurance and short/long-term disability optionsTuition assistanceDiscounted room rates at Concord-managed hotelsTraining, development, and career advancement opportunitiesWhy Join Concord?At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:"We Are Concord!"We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.Status: Full-TimeCompensation: $43,000 - $45,000 / Per YearSource: Concord Hospitality

📌 Asst Front Desk Manager Can (Edmonton)
🏢 Concord Hospitality Enterprises
📍 Edmonton