lululemon located at Ottawa, Ontario is currently accepting applications for the position of Assistant Manager, Operations. The company is looking for a motivated individual with strong interpersonal skills who is ready to start as soon as possible.

Employer Name : lululemon Position : Assistant Manager, Operations Salary:

$25.77 – $34.87 per hour Location : Ottawa, Ontario The candidate will be responsible for implementing the Store Manager’s Operations vision for the store and communicating it to team members.

The candidate will be responsible for planning and preparing the weekly team member schedule according to labor requirements, availability, and budget considerations.

The candidate will be required to move dynamically around the retail floor to assess and fulfill the needs of the business, team, and guests.

The candidate will be responsible for reviewing and monitoring the budget and other business data and metrics (e.g., P&L; statement, expenses), partnering with the Store Manager to manage them, and informing planning processes (e.g., quarterly business review and sales planning).

The candidate will provide retail floor leadership to team members, including planning retail floor coverage and making decisions to maintain the efficiency and effectiveness of retail floor operations.

The candidate will support sell-through management by ensuring accurate inventory counts and coordinating labor hours to efficiently receive product deliveries.

The candidate will be responsible for executing company-level operations-focused directives, projects, and initiatives (e.g., from the SSC).

The candidate must understand and adhere to people safety policies and procedures to maintain a safe work environment.

The candidate must perform work in accordance with applicable policies, procedures, and laws or regulations.

The candidate will be responsible for creating and fostering a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.

The candidate will be responsible for performing administrative actions to support team members, including completing payroll, approving vacation and time off requests, approving shift swaps, and other documentation according to policies and procedures.

The candidate will be responsible for informing people managers of projected team growth needs to support the building of a strong and diverse team based on operational trends and results.





The candidate will be responsible for establishing supportive and productive relationships with all team members, focusing on personal and professional development.

The candidate will be responsible for ensuring a seamless end-to-end guest experience by monitoring the incorporation of omnichannel programs, including in-store guest transactions, buy online pickup in store, phone sales, and ship from store.

The candidate will be responsible for working with team members to provide an optimal guest experience that values guests’ time and supports store operations.

The candidate will be responsible for resolving guest feedback and addressing issues, including guest escalations and urgent requests, while helping to "make it right" for guests.

The candidate will be responsible for delegated aspects of the controllable budget and labor hours.

The candidate will be responsible for providing leadership to a subset of store employees as delegated by the Store Manager.

Job Requirements The candidate must be legally authorized to work in the country where the store is located.

The candidate must have the ability to travel to assigned stores using reliable transportation methods.

The candidate will be required to work on a variable schedule, which may include early mornings, mornings, afternoons, evenings, late nights or overnights, as well as weekends and holidays.

The candidate must have 1 year of experience managing business operations and administration, including experience with scheduling and managing designated labor hours and managing projects or processes.

The candidate should have a high school diploma, GED, or equivalent, which is considered an asset.

The candidate should have a Bachelor’s degree or equivalent, which is considered an asset.

The candidate will be considered an asset if they have 1 year of retail or sales specific management experience.

The candidate must create and support an inclusive environment that values and celebrates differences.

The candidate must demonstrate integrity by behaving in an honest, fair, and ethical manner.

The candidate must be able to navigate uncertainty and ambiguity, adjust priorities in a fast-paced environment, and recover quickly from setbacks.





The candidate must be able and willing to lead and inspire others, motivate and empower them, develop their skills, and direct them in their work.

The candidate must work productively with and support others to achieve common goals while seeking connections, partnerships, and diverse perspectives.

The candidate must identify opportunities for improvement, evaluate alternatives, and make effective, timely decisions.

The candidate must consider the lasting implications of decisions, set a plan, and make decisions aligned with company strategy, vision, and values.

The candidate must be able to quickly understand and address business information, including profit and loss statements, budgets and sales forecasts, and retail strategy and approaches.

The candidate must convey information effectively and understand information shared while interacting with others.

Work conditions and physical capabilities The candidate will work in an environment with bright lights and loud music.

The candidate will work both as part of a team and independently.

The candidate may be required to manage conflict, mediate issues between others, or de-escalate guest concerns.

The candidate will be required to reach out to new people, build relationships with strangers, and strengthen existing community partnerships.

The candidate will be required to use a computer or other technical devices at times, including for virtual meetings with others.

The candidate will be required to move throughout the store for most of a shift to assist guests and accomplish work, while also sitting for extended periods of time (i.e., more than 1 hour).

The candidate will be required to occasionally handle and move boxes weighing up to 30 lbs (13.6 kg).

The selected candidate will be eligible for the competitive bonus program and equity offerings, subject to program eligibility requirements.

The selected candidate will receive extended health and dental benefits, along with mental health plans.

The candidate will be eligible for paid time off benefits.

The candidate will receive savings and retirement plan matching benefits.

The candidate will have access to fitness and yoga classes.

The candidate will be eligible for a generous employee discount program.

The candidate will receive parenthood top-up benefits.

The candidate will have access to an extensive catalog of career development courses.

The candidate will receive access to people networks, mentorship programs, and leadership development series.

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