Compensation: CAD 21.8 - CAD 25.26 - hourlyCompany DescriptionManitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its over 65 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.Job DescriptionTracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc.Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900Interline exception reports for all partner carriers' US & Canadian, both northbound and southboundRequests by customers and terminals via phone calls or emailsGathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor.Calling the customer with exceptions to verify possible damages, shortages, re-routing,



and various other duties as requested by the customer regarding delivery problems.Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc.Camera checks for missing freightAnswering emails within 45 minutesDealing with upset customersHours: 7 AM to 3:30 PM dailyQualificationsPleasant mannerism is requiredAbility to work unsupervisedKnowledge of computers and typing skills are essentialExcellent data entry and listening/communicating skillsKnowledge of dangerous goods transportationAbility to prioritize and multitaskAbility to handle stressful situations and keep calmExcellent communication skills, both oral & writtenProviding customers with excellent customer service and escalating issuesForklift experience is an assetAdditional InformationCompetitive Wages starting at $21.80/hour, $22.89 at Three months and $25.26 at twelve monthsOpportunities for growth and advancement

📌 Os&D/ Office Administrator (Saskatoon)
🏢 Manitoulin Group of Companies
📍 Saskatoon