Join Cencora as a Patient Support Caseworker focused on improving patient outcomes in Canada. This full-time role emphasizes telephone support and effective case management in the pharmaceutical sector.In this role, you will oversee patient and provider support through adherence to case management protocols and compliance programs. Your key responsibilities will include managing outbound calls, conducting clinical monitoring, and collaborating with healthcare providers. Cencora seeks dedicated candidates with previous customer service experience and solid organizational skills to excel in this supportive position.Key Responsibilities:Manage project cases and maintain protocol adherenceConduct telephone support for healthcare professionalsAdminister patient follow-up and adverse event reportingDocument activities in relevant databasesParticipate in training workshops for ongoing professional developmentRequirements:Minimum one year in customer service requiredTwo-year associate's degree or related experienceBilingual (French/English) preferredStrong communication and leadership skillsFamiliarity with Microsoft applicationsUtilize your skills in case management and patient support to help shape healthier futures at Cencora.

📌 Patient Support Caseworker At Cencora (Ottawa)
🏢 Cencora
📍 Ottawa