Drive customer satisfaction at a rapid-growing fintech company in Toronto as a Senior Customer Success Representative. You'll be pivotal in enhancing the experience for SMB clients and delivering top-level support.As the primary post-sale contact, you will engage actively with clients, ensuring their needs are met consistently. With a minimum of one year experience in Customer Success or similar roles, you will contribute to creating exceptional client journeys and effective communication. This role requires managing multiple tasks efficiently while working closely with internal teams.Key Responsibilities:Act as primary post-sale contact for SMB customersHandle inquiries through phone, email, and platformsProactively troubleshoot and resolve customer issuesWork with cross-functional teams to support customer successSuggest improvements to customer support processesRequirements:1+ years of relevant customer-facing experienceStrong verbal and written communication skillsGood problem-solving and critical thinking abilitiesExperience with tools like Slack and Google WorkspaceFamiliarity with fintech products is advantageousLeverage your customer success experience to help small and medium businesses thrive.

📌 Toronto Senior Customer Success Specialist
🏢 Altis Technology
📍 Toronto