Reference Number: CAN-QC-BLA-113-080726Tow vacanciesSUMMARYDoman's sales force is comprised of Inside Sales Representatives, Commodity Traders, and Account Managers.As the Inside Sales Representative (ISR) is one of three key customer facing positions, the ISR plays a primary role in creating the first impressions for excellent customer service and laying the groundwork for a successful order by ensuring order accuracy, verifying order details with the customer, efficiently entering the orders in the system, and relaying vital information to operations team members. The ISR also has the ability to increase sales revenue, order by order, by utilizing Doman's 4A Customer Conversation model.The Inside Sales Representative takes on a generalist function and is comfortable selling engineered wood products, siding, decking, railing, as well as all other building material product lines. Our customers range in size from independent lumber yards to regional building material dealers, national home improvement chains, and industrial and OEM customers.REPORTING STRUCTUREThe ISR position will report to the Inside Sales Supervisor.EXPECTED CONTRIBUTIONSAlong with the Account Managers / Sales Specialists and Commodity Traders, the ISRs maintain and grow existing customer relationships.Inbound Calls and Sales OrdersPromptly answer customer phone calls for orders, quotes, and inquiries.Utilize Doman's 4A Customer Conversation model to determine customer requirements and secure the maximum invoice value for the order.Sell additional products by recognizing opportunities to up-sell or sell complementary products.Answer inquiries by clarifying desired information; researching, locating,



and providing information.Entering orders efficiently and accurately into the order system.Relay vital information to operations team members.Prompt and accurate handling of credits and returns.In some regions, partner with Account Managers to manage customer relationships.Promptly and professionally resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.Utilize call planning process to place outbound phone calls to customers to promote and sell Doman products and sell promotion programs.Purposes of outbound calls are to fill delivery trucks, follow up on orders, offer sales promotions, and manage Client. Every opportunity to be used to increase the dollar value of an order.RequirementsKNOWLEDGE, SKILLS, AND ABILITIESSalesExcellent customer service skills on the phoneDemonstrated ability to anticipate customer needsComfortable with conducting outbound phone calls to existing customersMinimum three years of sales experienceTechnicalAble to quickly learn technical information specific to the building industryWorking knowledge of wood frame residential construction is an assetOtherVery comfortable with Excel, Word,



and Outlook; good keyboarding skillsand computer skillsAptitude for numerical calculationsEDUCATIONHigh school graduation is a requirementFormal sales training is desirableREQUIREMENTSExcellent knowledge of French is a requirement of the jobBilingual (French and English) is an assetCOMPENSATION AND BENEFITSBase salary (no commissions)Annual incentive plan based on company performanceHealth benefitsGroup pension plan with employer matching contributionsOption to purchase Doman Stock at a discount priceOTHER WORK-RELATED BENEFITSRetiree Health Benefit PlanFitness reimbursementCommuting expense reimbursement: 100%Education reimbursementProfessional Development reimbursementScholarships for childrenDiscounts on product purchasesEmployee referral bonusAnnual Service AwardsEmployment Status: Monday to Friday, full-time, year roundWork Location : 651 Boulevard Industriel, Blainville, QC J7C 3V3DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned; and should not be construed as a position change or constructive dismissal.This posting reflects an existing vacancy within our organization.Applicantsmust belegally entitled to work in Canada without sponsorship.Doman does not use artificial intelligence (AI) to screen, assess, and select candidates.Doman welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.We thank you for your interest; however,only thoseselected for an interview will be contacted.Inside Sales RepresentativeBlainville, QCOn-Site, Full time

📌 Inside Sales Representative (Saguenay)
🏢 Doman Building Materials Group
📍 Saguenay