Position: Restaurant ManagerDepartment: Food & Beverage, Front of House (FOH)Reports to: Food & Beverage ManagerPosition Summary:The position of Restaurant Manager is responsible for overseeing the operations of the dining outlets, providing daily supervision and direction of the food and beverage service staff, while interacting with guests to ensure a positive guest experience. This position assists in the development, implementation and maintenance of quality standards for the food and beverage staff. This position also completes other duties related to the daily operations of the dining outlets as assigned by the Food & Beverage Manager.Responsibilities and essential job function include but are not limited to the following:Areas of AccountabilityDemonstrate a complete understanding of all policies, procedures and standards as stated in the Food & Beverage Handbook and the Hotel Eldorado Crew HandbookConsistently offer professional, friendly and warm hospitality to all guestsProvide speedy resolutions for any issues that arise during a guest's dining experienceRegularly monitor meal service to ensure standards are being properly executedBuild and maintain effective relationships with guests, crew members and managementDemonstrate high personal integrity, business ethics and take every opportunity to promote the hotel's dining outletsGENERAL DUTIES & RESPONSIBILIITIESResponsible for the development and maintenance of policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operationCreate a fun,



safe and exciting working environment championing H&S initiativesDemonstrate hands-on management approach to lead our service teamContinuously seek ways to minimize operating expenses and drive all revenue streams.Ensure proper staffing levels are maintained to deliver quality service and within budgeted labourGive daily support and guidance to fellow service personnel as well as monitor job performance to ensure designed experience is delivered to our guestsCoach and train employees as well as provide disciplinary action when requiredEnsure proper record keeping, inventory and cash handling procedures are followedInspect and oversee the cleanliness and maintenance of all function space, public areas, and service areasFollow Hotel Eldorado ordering procedures while staying in line with the budgetHands on involvement in creating and costing beverage menusREQUIREMENTSMust possess superior verbal and written communication skillsPost-secondary diploma or degree in Business or Hospitality Management is an assetAbility to demonstrate extreme organization in a fast paced environment while acting as a team playerStrong organizational skills with the ability to manage a large and variable work load, ensuring timely and accurate completion of assigned workProficiency in all Microsoft Office applications including Word, Excel, PowerPoint and OutlookGuest focused, outgoing, positive, friendly attitudeAble to work flexible schedule in line with guest and business needs, including weekends and holidays as requiredImpeccable standardsServing It Right CertificateSalary Range: $75,000-$85,000

📌 Restaurant Manager - Lakeside Dining (Kelowna)
🏢 Eldorado Resort
📍 Kelowna