Elevate your career with Samsara as a Customer Success Manager focusing on remote Canadians. Lead a agile team, optimize processes, and shape customer satisfaction in scalable operations.In this leadership position within the Canada Scaled Customer Success team at Samsara, you will coach individual contributors and implement scalable solutions to enhance service delivery. Your role will significantly impact customer engagement and operational efficiency, fostering a culture of growth and collaboration.Key Responsibilities:Oversee team performance and achieve target KPIsImplement efficient processes to enhance customer success strategiesConduct regular performance reviews and provide mentorshipImprove customer journey through structured onboarding effortsLiaise with key internal stakeholders to address customer needsRequirements:2+ years managing a customer-focused teamExperience in SaaS onboarding and account managementProficient with customer success tools like TotangoStrong analytical and problem-solving skillsBachelor's degree from an accredited institutionLead your team to success with impactful strategies at Samsara.

📌 Customer Success Leader - Remote Opportunity (Ottawa)
🏢 Coinscapture
📍 Ottawa