Job Summary: As a supervisor of our Banquet Department, this hands-on role will offer leadership to the staff during all banquets and events at the hotel.

The successful candidate will work along side the Banquet Manager to assist in banquet operations and to achieve superior client satisfaction, quality service in an efficient, courteous, personable and professional manner. Help in managing expenses to maximize revenue within the hotel and banquet department.

Job duties

· Works along with the Banquet Manager overseeing the banquet department food service and activities.

· Executes the general responsibilities necessary to deliver a high-quality experience to clients;

· Meets with department heads to plan and coordinate efforts for scheduled functions to ensure the efficient execution of the event and that it adheres to the client’s guidelines and expectations. Informs staff of special requests or changes that will affect either the food production or service for the event;

· Requisitions or obtain equipment and supplies needed for each function, ensuring client’s specifications are met;

· Exceeds client expectations by anticipating service needs;

· Greets clients prior to the onset of the function, reconfirms event details, special diets and is present throughout the event, ensuring client satisfaction and meeting additional requests. Supervises clean-up and breakdown after completion of function;

· Monitors and controls labour costs to maximize revenue and minimize expenses while providing quality guest service;





· Works with food and beverage personnel to ensure proper food presentation and food handling procedures;

· Assist in the supervision and training of all serving and porter staff, empowering them to ensure the highest level of client satisfaction and operational performance;

· Observe daily condition of all physical facilities and equipment in the banquet department making recommendations for corrections and improvements as necessary;

· Maintains superior standards of quality, service and cleanliness in the function rooms and service areas. Consistently maintain a neat, organized and clean work space and uniform.

· Lead with a positive attitude, enthusiasm and commitment to excellence;

· Ability to properly service buffets, plated dinner service and hors d’oeuvres functions;

· Ability to set tables with china, glass, silver and follow all details of event order and function set up;

· Ensures high standards by following service standards of department;

· Organizes tasks to maximize efficiency of set-up and service;

· Promote a healthy, efficient and happy work setting by following all work practices;

· Work with ability to work with and manage individuals and teams of diverse backgrounds;

· Ability to handle multiple guest requests at the same time;

· Use good judgement when handling emergencies;

· Adhere to all hotel safety and security policies and procedures as outlined by hotel standards;

· Assist in supervising, evaluation and recruiting of banquet staff.

· Perform other duties as assigned.

Pay: $21.00 per hour

📌 Banquet Supervisor (London)
🏢 BEST WESTERN PLUS Stoneridge Inn u0026 Conference Centre
📍 London