Become a Reporting Analyst at OpenText and play a crucial role in enhancing customer support through data insights. This opportunity focuses on leveraging report automation and analysis within a agile team.At OpenText, your analytical expertise will assist in creating valuable reports that influence customer service operations. Candidates should master SQL and Microsoft Excel, as well as possess organizational skills to manage multiple projects efficiently. You will help regional management by analyzing performance metrics and improving operational workflows.Key Responsibilities:Automate customer support ticket reporting processesAnalyze data to drive key performance indicatorsProvide comprehensive reporting support to managementAssist in systems enhancements and process implementationsDeliver accurate reports on a weekly, monthly, and quarterly basisRequirements:Experience with SQL and report automation toolsAdvanced proficiency in Microsoft ExcelKnowledge of BI systems like Tableau and Power BIStrong analytical and interpersonal skillsBachelor's degree or equivalent experienceUtilize your expertise to provide insights that shape the future of customer service at OpenText.

📌 Reporting Analyst - Customer Support Insights (Alton)
🏢 opentext
📍 Alton