Oversee retail technology operations at Canadian Tire Corporation as a Manager in Toronto. Focus on delivering top-tier service desk performance and operational excellence.In your role as Manager of the Retail Store Service Desk, you'll provide oversight for operational activities including incident management and team performance. Your solid leadership will drive the team's performance in service level achievement, incident resolution, and continuous improvement. You'll collaborate with various teams to enhance service delivery across multiple store technologies.Key Responsibilities:Direct daily operations and team performance on the service deskManage escalation processes and operational coverageCollaborate with support teams on service restorationMonitor key performance metrics and trendsEstablish corrective actions for performance issuesRequirements:Bachelor's degree in Business or IT-related field10+ years in retail technology or IT management5+ years leading service desk or incident management teamsProven expertise in ITIL and service transformationExperience in financial management and vendor relationsLead the operational vision and execution at Canadian Tire Corporation to ensure service excellence.

📌 Manager For Retail Technology Operations (Toronto)
🏢 Canadian Tire
📍 Toronto