Job Title: Bilingual API Support Analyst (English & French)

Location: Toronto, ON

Work Arrangement: Hybrid: 2-days a week

Employment Type: Contract

Duration: 12 Months

Domain: BFSI

Pay Rate: CAD $46-48/hr. Incorporated.

Application Deadline: October 30th, 2026

SKILLS REQUIRED .

Client is seeking an experienced Bilingual API Support Analyst (English & French) to join our team and provide L2/L3 production support for enterprise applications & APIs

Required Skills

- L2/L3 Production Support experience for enterprise applications and integrations.
- Strong understanding of REST/SOAP APIs, API troubleshooting, authentication, request/response analysis, and vendor integrations .
- Bilingual communication skills in English and French .

Key Responsibilities

- Provide L2/L3 production support for enterprise applications, APIs, and system integrations.
- Troubleshoot API and integration issues by analyzing requests, responses, logs, errors, and authentication failures .




- Support REST and SOAP APIs , including JSON and XML-based integrations.
- Investigate production incidents, identify root causes, and coordinate timely resolution.
- Work closely with external vendors and third-party service providers to troubleshoot integration issues and manage incidents.
- Analyze API authentication and security issues involving OAuth, JWT, SSL/TLS , and other API security mechanisms.
- Use API testing and management tools to validate endpoints, troubleshoot failures, and support integrations.

EEOC Compliance : We are an equal chance employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience

📌 Bilingual API Support Analyst (English & French) (Toronto)
🏢 Pacer Group
📍 Toronto