Navigate customer interactions and support Roam subscribers as a Support Agent located in Etobicoke. Your focus will be on delivering a remarkable experience to every customer who reaches out.At Roam, you'll be part of a rapid-growing automotive service that values extreme ownership. As a Support Agent, your primary tasks will involve responding to inquiries, managing appointments, and acting as the liaison for customer needs. Your role will significantly impact their journey with us.Key Responsibilities:Address customer inquiries promptly across multiple channelsConfirm and schedule service appointments for vehicle needsDocument customer concerns and service histories accuratelyAnalyze customer feedback and recommend improvementsAssist with reporting and continuous improvement effortsRequirements:1-2 years in a customer service environmentExceptional written and verbal communication skillsStrong attention to detail and quick adaptabilityExperience with customer service software like ZohoProactive approach with a commitment to service excellenceSupport Roam's mission to create better car access while ensuring outstanding customer satisfaction.

📌 Support Agent For Roam Subscribers (Toronto)
🏢 Toronto Film School
📍 Toronto