Title

C74 - Program Navigator (Casual)

Number of Positions

2

Competition Number

C74

Location

Main Campus

Position Status

Casual

Reports to

Peer Coordinator & Senior Manager MHSU Compensation:

$33.49 - $35.31

Job Summary

As a member of the PhoenixCentre Mental Health and Substance Use Team, the Program Navigator, at PhoenixSociety participates in the recovery and capacity building of residents tomaximize their social and economic potential and support their goals for successfulindependent living in the community.

Work Performed

Client Services

Advocate for residents of the Phoenix Intensive Residential Treatment Program (IRT)

Discharge planning services for those residents who have participated in IRT programming. ie: housingsearch in home community, resource and referrals.

Ensure transportation for IRT clients arriving to and leaving from the Phoenix Center at intake and discharge

Assist in acquiring personal documentation

Ensure ongoing assessment of client progress regarding levels of support needed

Support individuals through crisis including tenancy breakdown

Provide support for clients to develop life skills and support community engagement

Offer assistance for rental applications as well as other required documentation such as applying for personal identification, healthcare requests, training, jobs, etc.

Educate and provide consultation to clients, families and healthcare professionals

Make effective referrals, reflecting in-depth knowledge of community resources and robust collaborative skills in working with other community partners

Develop, coordinate and deliver psycho-educational and support groups

Ensure that client files are maintained and current within established guidelines

Report to and discuss case concerns with supervisory positions and the integrated services team

Maintain accurate statistics throughout practice and provide monthly reports

Create and maintain a therapeutic environment following therapeutic community principles which encourage awareness of inter-dependence of community members, and the value of responsible concern for self and others

Act as a positive role model for staff and clients

Act as a back-up to outreach or support staff as needed

Operations

Identify areas for improvement and increased efficiency in building and program operations, technology, services offered, reporting and reports to supervisory positions

Follow and implement universal precautions and infection control

Ensure that program regulations, policies and procedures are followed

Maintain up-to-date knowledge of internal safety policies and procedures, as well as other emergency procedures

Organize and handle client information in accordance with all privacy legislation

Organize and assemble monthly administrative reports





Maintain agency standards of work quality

Community Relations

Develop positive collaborative relationships with appropriate community partners and external stakeholders

Represent the Agency in the community through effective and professional interaction with all stakeholders(e.g., BC Housing, Fraser Health, BC Corrections Branch, etc.), human service and health service agencies, government, media, neighbours and the general public

Maintain a thorough knowledge of social, economic, recreational and educational resources in the community

Attend public and organizational events as required

Maintain a thorough knowledge of social, economic, recreational, and educational resources in the community

Foster teamwork within the Phoenix Society and with service stakeholders. Take action required to foster teamwork and resolve problems that may arise

Qualifications

Post-secondary diploma (e.g.,2 to 3 years) in community social services.

Minimum one (1) year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent

Ability to administer Narcan and respond effectively to overdose. Knowledge of infection control standards and ability to follow infection control policies

Satisfactory completion of a criminal records check with vulnerable sector screening is required

Satisfactory completion of Tuberculosis Screening form is required

Satisfactory completion of Employee Immunization Record form is required

First aid certification with CPR is required

Valid class 5 driver's license with Abstract is required

Skills &Knowledge;

Knowledge of Windows, Microsoft Word, Excel, and database management systems

High level of integrity and dependability with a strong sense of urgency and results-orientation

Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses

Strong interpersonal skills and ability to communicate effectively in writing and verbally in English

Ability to engage, facilitate, support, empower and increase motivation for change; actively involving the residents/alumni in the change process and encouraging the resident to take responsibility for the outcomes they achieve

Demonstrated therapeutic skills in the areas of case management, individual and group therapy with adults with substance use and/or concurrent disorders





Ability to form effective collaborative relationships with clients utilizing robust relationship-building and de-escalation skills

Ability to work in a trauma-informed framework

Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies

Approach to Work

Demonstrates initiative, flexibility, adaptability and resourcefulness

Actively seeks and incorporates feedback to inform continuous self-improvement

Sets goals, creates and implements action plans, monitors progress, and evaluates results

Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

High-degree of relevant and current job knowledge and skill

Consistently produces accurate, thorough, high-quality work in a timely manner

Builds and promotes a culture of health and safety in the workplace

Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

Models independent thinking and creativity

Demonstrates effective problem-solving skills

Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action

Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

Expresses themselves clearly and professionally both verbally and in writing

Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations

Has a manner, style and presence that makes a positive impression

Listens to and considers others’ views

Personal Leadership

Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices

Fosters enthusiasm, energy and commitment

Takes responsibility for personal actions, performance and health

Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

Effectively works with their colleagues to ensure organizational success

Champions positive working relationships with staff and external stakeholders

Supports an environment of openness, and champions teamwork and communication across programs

Leverages the expertise and experience of others for organizational success

Closing Details

Closing Date

Internal applications will be accepted until October 6, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.Those shortlisted will be contacted.

📌 Program Navigator (Casual) (Winnipeg)
🏢 Kaizen Lab
📍 Winnipeg