Senior Account Manager - FinTechVoPay International Inc. - Vancouver, BCFull-Time On-SiteAbout VoPay International Inc.Headquartered in Vancouver, BC, VoPay was established to help businesses navigate the complexities of payments and financial services. VoPay provides secure, data-driven API payment infrastructure and embedded solutions to software platforms and enterprises across North America. At the heart of VoPay's offering is a multi-tenancy architecture fused with a comprehensive payment engine, epitomizing the concept of Fintech-as-a-Service.The OpportunityWe're looking for a Senior Account Manager to own and grow VoPay's most significant existing relationships - from established direct accounts to large enterprise clients and reseller partners. You'll pick up the relationship once accounts are onboarded and live, and be accountable for keeping them growing: driving upsell and cross-sell, negotiating renewals and contract changes, and building the kind of trusted, senior-level relationships that keep large, complex accounts engaged for the long term.This is a highly independent, revenue-focused role in a fast-paced startup environment. You'll work hand-in-hand with the Customer Success and Partners teams - but you'll own your own book of business, your own pipeline, and your own priorities, with the organization and initiative to manage a diverse portfolio of accounts without close oversight.Key Responsibilities:Strategic Account Ownership & Hand-off ContinuityOwn the ongoing commercial relationship for existing direct accounts once Customer Success hands off post-onboardingEnsure a seamless transition from onboarding into active account management, preserving context, goals, and success metricsServe as the primary point of contact for enterprise clients and large partner accounts, managing complex, multi-stakeholder relationshipsUpsell, Cross-Sell & Account ExpansionProactively identify and execute upsell and cross-sell opportunities across your account portfolio, expanding product and payment-rail adoptionOwn and grow revenue from existing accounts,



with particular focus on enterprise and large partner relationshipsBuild and execute account expansion plans and account plans for top-tier, strategic accountsPartner with Sales, Product, and Customer Success to design and deliver account growth strategiesTrack and report on expansion pipeline, upsell revenue, and cross-sell conversion in HubSpotContract, Renewals & Commercial ManagementOwn the end-to-end renewal process, including negotiating contract renewals, upgrades, and pricing changesManage SOWs, contracts, and addendums using contract management software, ensuring accuracy and timely executionTrack contract terms and renewal dates, and proactively manage the renewal pipelineCoordinate commercial escalations, including pricing disputes and billing exceptionsApprove and process account and transaction limit increases in coordination with Risk & ComplianceEnterprise & Large Partner Relationship ManagementBuild and maintain senior-level relationships with enterprise clients and large, ISV reseller partner accountsNavigate complex organizational structures and multiple stakeholders to drive alignment and decisionsRepresent VoPay in high-stakes commercial conversations, negotiations, and executive-level meetingsCoordinate cross-functionally with Implementation, Compliance, Risk, and Product to support complex enterprise requirementsStrategic Reviews & Account PlanningLead Annual and Quarterly Business Reviews with key accounts, in partnership with the Customer Success teamDevelop and maintain account plans for top-tier clients, including objectives, roadmap, and revenue goalsPresent performance metrics, ROI,



and growth opportunities to client stakeholders and internal leadershipCross-Functional CollaborationWork closely with the Customer Success team to ensure smooth account hand-offs and joint retention strategies for at-risk accountsCollaborate with the Partnerships team on referral and partner-sourced account growthPartner with Product, Support, Sales, Implementation, and Marketing on account needs and customer advocacy programsProcess & Operational ExcellenceMaintain accurate, up-to-date CRM records in HubSpot, including contracts, contacts, notes, and revenue metricsReport on key metrics: renewal rate, net revenue retention, gross margin, product mix, and expansion revenueSubmit an internal weekly report to management on pipeline, renewals, and account healthContribute to Account Management SOPs, playbooks, and best practicesOperate independently and take initiative, managing a diverse portfolio of accounts with minimal oversight in a fast-paced startup environmentQualifications:5+ years of experience in Account Management, Sales, or a similar client-facing, revenue-focused role — ideally within SaaS, fintech, or paymentsProven track record of driving upsell, cross-sell, and renewal revenue within an existing account baseExperience managing large enterprise clients and/or strategic partner relationshipsExceptional communication skills and executive presence; able to navigate complex, multi-stakeholder relationships with confidenceHighly organized and detail-oriented, with the ability to manage a diverse portfolio of accounts and competing priorities simultaneouslyExperience with CRM systems (e.G., HubSpot) and contract management software (PandaDoc)Comfortable working independently, taking initiative, and thriving in a fast-paced startup environmentA strong cross-functional collaborator, able to work closely with Customer Success, Support and Partnerships teams to drive shared outcomesPreferred qualification: Proficiency in both French and English is considered an asset.Salary Range: $85-95k plus performance bonuses

📌 Senior Account Manager - Fintech (Vancouver)
🏢 VoPay International
📍 Vancouver