Step into a full-time Bilingual Technical Helpdesk Analyst L1 role at Panasonic Canada, where you'll apply your problem-solving skills in both English and French. This position is located in Niagara on the Lake.Your role will involve promptly addressing customer inquiries, helping them troubleshoot technical issues, and working closely with management for escalations. You will engage in team-based problem-solving and maintain thorough documentation. This is an opportunity to expand your knowledge of Panasonic's product offerings.Key Responsibilities:Provide bilingual technical assistance via phone and emailAssist customers in resolving programming errorsPartner with technical staff for complex queriesKeep detailed records of customer support interactionsHelp recent agents acclimate to the helpdesk environmentRequirements:A+ certification or relevant helpdesk experienceFluent in English and FrenchAdvanced proficiency in Microsoft OfficeSkilled at resolving routine issues and handling stressExcellent communication with customers during challengesJoin Panasonic Canada and become a vital part of our support team while enhancing your career.

📌 Bilingual Helpdesk Analyst In Niagara (Fort Erie)
🏢 Panasonic Avionics
📍 Fort Erie